Collections Specialist

Collections Representative

We are a company that is driven by our core principles of service, excellence, integrity, generosity, and fun! We raise the bar on point-of-sale financing through our people, our culture, and our commitment to both dealers and customers. We were selected as one of the top workplaces for southeastern Wisconsin in 2024 and 2025!

Our TIC office is in West Bend's beautiful historic district, north of Milwaukee. With many restaurants to choose from and the Eisenbahn State Trail nearby for a quick stroll, you will always find something to do and see.

We need driven individuals who can adapt as we continue to grow and who are motivated to take on new responsibilities.

What's in it for you?

• $1000 sign on bonus after 90 days
• 10% extra night and weekend shift differentials
• Remote - work-from-home, including training period
• Flexible work schedule
• Computer equipment and headset provided
• Tuition reimbursement
• Monthly bonus potential
• Medical, dental, vision insurance
• Life insurance, short and long-term disability
• Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
• Paid time off, up to 80 hours the first year
• Additional 8 hours birthday month pto
• Potential for an additional 8 hours volunteer pto
• Paid holidays

Essential duties and responsibilities

• Handle outbound/inbound calls from customers who are 30-120+ days delinquent by setting them up with repayment arrangements or answering general questions regarding their loan.
• Able to handle large volumes of inbound and outbound calls.
• Use skip tracing and other methods to locate delinquent customers.
• Prepare and send correspondence to customers via email and text message.
• Use critical thinking skills to solve customer issues, suggest loan modifications to collections manager, and make recommendations for further action to mitigate loss to the company.
• Create account notes that are clear and concise.
• Work independently in a challenging environment to consistently meet collection quality and quantity goals.
• Team player/team oriented
• Promoting positive involvement with staff/customers/dealers
• Support and live out our core principles
• Other miscellaneous duties as assigned.

Salary range $19.50-$25.00 per hour based on experience.

Requirements

• Must be available between 8am-8pm CST, work two late nights up until 8pm CST, and up to two Saturdays per month (9am-12pm CST)
• Must have excellent phone etiquette and typing skills.
• Must have patience and the ability to stay calm in difficult situations.
• Must be detail oriented and learn new concepts quickly.
• Must be able to prioritize and make decisions.

Currently hiring in: WI, FL, GA, IL, NC, OH, SC, TX, VA

Education and/or experience

Minimum of high school diploma or equivalent. 2+ years of collections experience, including assisting customers via phone. Previous call center experience is a plus.

Computer skills

Must have the ability to talk to customers, search and enter information into a computer program at the same time. Should be proficient in Microsoft Outlook; experience with a CRM program is desired although not necessary.

Language skills

Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization.

Mathematical skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.

Reasoning ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations.

Physical demands

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Protective clothing required: none

Work environment

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.