Receptionist

Receptionist Position at Carroll Veterinary Clinic

Carroll Veterinary Clinic is dedicated to clinical excellence and compassionate care, and we are looking for teammates who share that vision. We are proud to be AAHA Accredited, a status that confirms our unwavering commitment to operating at the highest standards of veterinary medicine. This dedication to quality is recognized by the people we serve, reflected in our excellent 4.8-star Google rating. This is a practice deeply trusted by the community, and we invite you to join a supportive environment where you can focus on providing exceptional small animal care every day. We believe that professional fulfillment comes from continuous learning and growth. As part of a larger supportive network, we ensure all of our teammates have the resources needed to succeed in their chosen careers. We foster a culture committed to continuing education and advancement. Providing high-quality small animal medicine is our primary focus. At Carroll Veterinary Clinic, we prioritize clinical quality and ensure that our doctors have access to internal specialty consultations whenever needed, guaranteeing expert resources are always within reach. This strong support structure allows you to practice at the highest clinical level, using modern protocols and state-of-the-art equipment. We are committed to fostering a challenging yet supportive medical environment where our patients receive gold-standard care from teammates who are empowered to excel. Located in Hillsville, Virginia, you will enjoy a high quality of life surrounded by the natural beauty of the Blue Ridge Mountains. Hillsville offers the quintessential charm of a supportive small-town community with easy access to outdoor recreation, scenic vistas, and a slower, more relaxed pace of life. This community deeply values the work we do at Carroll Veterinary Clinic, providing a welcoming environment for a rewarding professional life and a wonderful place for you to settle and grow roots outside of the hospital.

At Mission Pet Health, we invite candidates to complete a short online assessment so we can better understand your skills and strengths.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.