ITSM Service Delivery
Apex Informatics
Job Description Service Level and Availability Management - ITSM Service Delivery Overview: The Global Hosting Service Delivery team is responsible for managing Infrastructure Operations, including Major Incident Management, Problem (RCA) Management, Enterprise Change Management, and PagerDuty. Additionally, we are building new service offerings around Service Level Management and Availability Management. The ideal candidate will have strong Infrastructure, Cloud, and Operations experience in enterprise environments and possess deep subject matter expertise in Service Level Management and Availability Management. This person will require strong technical capabilities and confident communication skills. They must be able to multitask in a fast-paced environment with short timelines and high visibility from our clients and internal customers. This person will interface with Infrastructure Architects, Application Development within the Business Units, and Senior Leadership. The ideal candidate will be comfortable communicating at all levels and have a broad technical understanding as well as specific, in-depth knowledge of implementing Service Level and Availability Management. This person should be able to gather requirements, ask appropriate questions, and have above-average communication skills, as well as project management and presentation skills. Strong PowerBI skills are required. This person must be able to conceptualize and translate their vision as well as quickly progress to implementation. Apex Informatics
Vacancy posted 6 hours ago
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