Medical Assistant (Unpaid Extern)

Job Overview

The Care Promoter 1 is an unlicensed medical professional cross‑trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. The role varies by setting and is an integral member of a Physician‑lead Care Team focused on providing excellent and comprehensive primary care for a specific patient population.

Essential Duties / Responsibilities

• Measures and records patient vital signs; records patient interview and medical history.
• Catalogs and communicates patient needs to the PCP, Clinician, Specialist, and other clinical personnel.
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to the patient.
• Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist, and other clinical personnel.
• Performs non‑critical medical and therapeutic procedures based on medical instructions.
• Collects phlebotomy and other lab specimens; performs basic waived lab tests.
• Prepares and administers medications; changes dressings, applies bandages, removes sutures, performs first‑aid procedures, and uses CPR skills when necessary—all under physician supervision.
• Maintains supplies, equipment, stocks, and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.
• Processes patient phone messages, returns calls, and routes them to other team members; calls patients to obtain and relay pertinent information for the physician.
• Upon physician approval, calls in prescriptions to the pharmacy.
• Uses communication skills with appropriate medical terminology; follows legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.
• Provides health coaching to a defined group of patients to support healthy lifestyle choices and follows up with coached patients via weekly calls.
• Performs other duties as assigned and modified at manager’s discretion.

Knowledge, Skills & Abilities

• Excellent interpersonal and customer‑service skills with compassion and empathy toward patients and families.
• Exceptional oral and written communication skills, time‑management skills, and organizational skills.
• Ability to collaborate and partner with team members, including physicians, nurses, case managers, front‑desk staff, and market leaders.
• Mindset focused on resolving problems for patients and achieving team goals.
• Knowledge of medical products, terminology, services, standards, policies, and procedures.
• Skilled in basic phone and computer operation; detail‑oriented to ensure accuracy of reports and data.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Ability to act calmly in busy or stressful situations.
• Proficient with Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and related software.
• Willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
• Spoken and written fluency in English.
• Flexible to work evenings, weekends, and/or holidays as needed.

Education & Experience Requirements

• High school diploma or equivalent education (GED) required.
• Graduation from a nationally accredited program in Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT) or Paramedic.
• Minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT or Paramedic.
• BLS for Healthcare Providers required.
• Experience working with geriatric patients is an added advantage.
• EMR system experience preferred.

Pay Range

$17.00–$24.26 hourly; the posted pay range represents the base hourly rate or base annual full‑time salary for this position. Final compensation will depend on factors such as experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

Employee Benefits

We offer comprehensive benefits, career development and advancement opportunities, and work‑life balance support. For more information, visit Employee Benefits.