Medical Assistant - Float

Job Summary

Location: Florida Oncology and Hematology. Pay Range: $16.72 - $27.86. Assist physicians with medical procedures in office. Responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance.

Key Responsibilities

• Perform proper quality control procedures before proceeding with patient testing.
• Perform laboratory blood work.
• Perform blood draws.
• Follow laboratory procedures for specimen handling and processing.
• Perform technical laboratory procedures in a timely manner with accuracy and precision, meeting the standards of all accrediting and regulating agencies.
• Prepare blood or bone marrow slides for evaluation.
• Send outside labs to appropriate facility as dictated by patient’s insurance plan.
• Maintain test report logs, quality control logs, equipment records, and checklists according to all regulatory agencies.
• Follow the AON patient I.D. policy and procedure with every patient encounter.
• Obtain vital signs, height, weight, pain level and PHQ9 depression screening of patient as requested by physician and document in the Onco/EMR system.
• Place patient in exam room and prepare for physician in a timely manner.
• Receive lab reports via the telephone, lab system, or fax and document in the patient’s chart or Onco/EMR for physician’s review.
• Assist physicians with medical procedures: bone marrows, fine needle aspirate, paracentesis, and pelvic exams.
• Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable.
• Document testing/treatment rendered to patients with thorough documentation in medical record chart.
• Prepare encounter form to charge patient for services received in office or initials all steps in process in EMR for electronic superbill.
• Document all QC and QA corrective action.
• Show physician critical blood counts according to guidelines.
• Obtain all pertinent scan and CDs and prepare for physician’s review.
• Maintain adequate inventory of supplies.
• Place orders with purchasing as needed.
• Initiate troubleshooting procedures when instrument malfunction occurs and contact central lab or instrument service company, if necessary.
• Perform EKG testing where applicable.
• Perform any and all duties required to keep laboratory in compliance with state and federal regulatory agencies.
• Take the required number of CEUs annually to meet C.O.L.A. requirements.
• Observe established safety guidelines and maintain cleanliness of the laboratory and equipment.
• Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections.
• Adhere to all AON and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
• Maintain and ensure the confidentiality of all patient information at all times.
• Assist in training new employees to related job duties.
• Other duties may be assigned to meet business needs.

Work Expectations

Expected to work at any AON location to help meet business needs and may work overtime when given sufficient notice of required overtime.

Qualifications and Requirements

• Education : High School or GED
• Certifications / Licenses : As required by state where employed. BLS required. Valid Driver’s License and vehicle for travel to other clinic locations as needed.
• Previous Experience : One‑year experience as a medical assistant in clinic or physician’s office with ability to perform venipuncture.
• Core Capabilities
  • Critical thinking skills including solid problem solving, analysis, decision‑making, planning, time management and organizational skills.
  • Detailed orientation with the ability to exercise independent judgment.
• Interpersonal Effectiveness
  • Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
  • Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills
  • Good command of the English language.
  • Second language is an asset but not required.
  • Effective communication skills (oral, written, presentation), active listening, and balanced feedback.
• Customer Service & Organizational Awareness : Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, and positive employee, physician and community relations.
• Self‑Management
  • Effectively manages own time, conflicting priorities, stress, and professional development.
  • Self‑motivated and self‑starter with ability work independently with limited supervision.
  • Ability to work remotely effectively as required.
  • Must be able to work effectively in a fast‑paced, multi‑site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Computer Skills
  • Proficiency in MS Office Word, Excel, Power Point and Outlook required.
  • EMR.
• Travel : <25%
• Standard Core Workdays/Hours : Monday to Friday, 8:00 AM – 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.