Customer Service Representative

Customer Service AgentThe Customer Service Agent will successfully drive customer satisfaction as the front-line resource for handling inquiries regarding product support, account management, member-portal navigation, across Norton and LifeLock security offerings. The perfect match will have a strong ability to empathize, negotiate, think critically, multi-task, and troubleshoot across various systems/areas including light tech support such as; downloading software and assisting members navigating through different browsers in an efficient manner. In addition, he/she will be a product expert focused on customer education and service expansion opportunities to drive increased revenue. We are looking for a high-performing team member that will be a value to our existing company culture.Key Responsibilities:Able to think quickly and move quickly through multiple systems to solve customers' Norton and LifeLock questionsDemonstrates a high degree of empathy, compassion, and professional kindness with all membersDemonstrates a high skill level of relationship building by using needs based selling techniques and sharp communication skillsResolves any member conflict or dissatisfaction with products or services to ensure continued member loyaltyDemonstration of excellent written and verbal skills; proven track record of member interactionBuilds rapport and confidence with the member by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our serviceDisplays a thorough knowledge of products, services and the industry to resolve issues without escalating to higher levels of managementBuilds strong rapport by utilizing relating skills, asking clarifying questions and assisting customer needsSkills:HS Degree or equivalent and 2 years related experience, customer service, in a call center environment. A college degree can be substituted for experiencePrepared for and reacts positively to consistent change - preferredAble to multitask and prioritize effectively within guidelines - preferredAbility to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and securityAbility to follow, adheres and abide by all Norton Lifelock information and security policies, procedures and practicesWhat's next:TA Call- 15 minute chat with the Talent Acquisition TeamFinal Interview (F2F)Gen is an equal opportunity employer, and we're committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs