BANAMEX - Fraud Operations Manager - VP

Fraud Operations Manager - VP Job Overview The Fraud Ops Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Responsibilities Manage multiple teams or a functional area and a component of the fraud loss portfolio Contribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversight Manage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goals Recommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratios Redirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiatives Develop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the area Develops the information infrastructure to support improvement strategies across all portfolios Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions Ensure essential procedures are followed and contribute to defining standards Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards. Qualifications 10+ years of experience in a related role Senior to advanced level experience in a similar position Robust understanding of the industry Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Education Bachelor’s degree/University degree or equivalent experience Master’s degree preferred Additional Skills Importante las habilidades gerenciales, Liderazgo de equipos Experiencia en manejo de la operación de un centro de contacto telefónico o similar Experiencia en diseño/implementación/ejecución de procesos así como vocación por la atención al cliente (experiencia de cliente), cuidado del riesgo y ejecución/productividad del equipo. Deseable experiencia en Prevención/Detección de Fraudes en medios de pago, canales digitales y sucursales. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi