Manager Program Management

LHH is seeking a Program Management Manager (Level - 5&6) for a Direct-Hire job with a client located in Chicago, IL (Initially Remote- Hybrid 3 days/week in office). Pay Range:$135,000 to $180,000 . The salary may be negotiable based on experience, education, geographic location, and other factors. Position Responsibilities: Serve as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisor Develop a deep understanding of each client???s business goals, industry trends, and marketing challenges Translate client objectives into actionable strategies and integrated marketing plans Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders Lead a cross-functional team of program managers, analysts, and platform specialists across global time zones Foster a high-performance, collaborative team culture focused on continuous improvement and shared success Ensure projects are delivered on time, on budget, and to the highest quality standards Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns???particularly focused on email, push, and loyalty channels Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journeys Help shape and evolve our service offerings by bringing market insights and client feedback to leadership Business Growth & Account Expansion Identify new opportunities within accounts to expand our support across services, products, or geographies Write and present proposals and new work recommendations to clients Partner with business development and senior leaders to pitch and onboard new client programs when needed Minimum Qualifications: 10+ years of experience leading client-facing teams in an agency or in-house marketing environment 5+ years in account management or client services, with demonstrated success owning senior-level relationships 5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channels Strong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insights Exceptional communication skills???written, verbal, and presentation???with the ability to engage and influence at all levels Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight Preferred qualifications: Knowledge of and/or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers #J-18808-Ljbffr LHH