Operations Coordinator (Happy Bee)

We are currently hiring for this position. The Happy Bee will interact with interpreters, consumers, and customers by addressing scheduling matters and inquiries, resolving issues, and providing a high level of support on services that Linguabee provides, with a strong emphasis on an effortless experience for both customers and service providers. Responsibilities Experience Coordination Provide an effortless experience for customers, consumers, and interpreters through various communication channels (phone, videophone, email, chat, text, or in-person) for inquiries, concerns, and service quotes. Coordinate schedules for service providers, including after-hours and on-call requests. Use multiple software tools to manage requests, assignments, and cancellations in line with Linguabee standards. Address and resolve issues raised by customers, consumers, and interpreters, ensuring positive outcomes. Maintain accurate records of interactions and uphold confidentiality and compliance standards. Engage in semi-annual region-wide week-long events for training and coordinated efforts. Participate in community events and conferences to foster connections, promote Linguabee’s mission, and strengthen our presence in the Deaf and interpreting communities. Continuously invest in learning about the interpreting industry, trends, and best practices. Perform other duties as assigned by management or leadership. Project Coordination Support team leads with projects, carrying out assigned responsibilities to ensure the timely completion of high-quality deliverables. Coordinate resources needed for project execution, including materials, equipment, and personnel. Assist in identifying and resolving project-related issues, collaborating with team members to find solutions, and maintaining project momentum. Qualifications Required Fluent in American Sign Language (ASL) – a must in our Deaf-Centered environment, where language access is at the heart of everything we do. Written English proficiency and strong communication skills including active listening and clear expression across email, text, phone, and other communication channels, supporting a culture of responsiveness and proactive communication with customers, providers, and consumers. Comfortable operating in super‑Tetris mode, juggling complexity, skilled at multitasking and able to manage multiple situations at once while maintaining focus and clarity, especially under pressure. Ability to identify and resolve problems promptly, gather and analyze information skillfully, develop alternative solutions, and maintain reason even in emotionally charged situations, reflecting the resilient spirit we value. Embraces change, delays, or unexpected events with flexibility and grace, which reflects our resilient mindset. Utilize computers and technology efficiently and able to learn new systems. Exercises discretion and independent judgment, showing thoughtfulness in decision‑making. Flexibility with work hours, including travel for occasional in‑person region‑wide company and community events. Preferred Working knowledge of the interpreter code of ethics, interpreting standards and best practices, and/or experience within the interpreting field. Actively engage in the interpreting community to stay connected with industry trends, build relationships, and contribute to professional development. Familiarity with scheduling processes, coordination, and associated administrative tasks. High proficiency in using scheduling software and basic office applications (such as Google Workspace). $50,585 – $67,585 annually. Actual compensation may vary depending on factors such as location, knowledge, skills, and experience. Medical, dental, and vision benefits begin on the day of hire. 401(k) with up to 4% match, life insurance, disability, and supplemental insurance options. PTO, sick leave, and paid holidays. If you are a dedicated and reliable individual who is passionate about providing exceptional customer service and enjoys working in a fast‑paced environment, we encourage you to apply for this exciting opportunity with Linguabee. Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law or contract. #J-18808-Ljbffr Linguabee, LLC