Operations Coordinator
$21 - $30 per hourCore Hood Cleaning
Job Description
Job Description
Job Title: Operations Coordinator (Admin + Dispatch + Customer Success)
Company: Core Services Hood Cleaning
Location: San Diego, CA (In-office)
Job Type: Part-time ? Full-time
Pay: $21–$30/hr DOE
Job Description:
We're not looking for someone to answer phones. We're looking for the person who runs the room.
Core Services Hood Cleaning is one of the fastest-growing commercial kitchen service companies in San Diego. We keep restaurants safe, compliant, and running — and right now, we need the organized, sharp, calm-under-pressure person who becomes the backbone of our entire operation.
If you're the one your friends and coworkers call when they need something done right, keep reading.
What You'll Own:
This isn't a checklist job. You'll have real ownership across four areas:
Customer & Front Line
Answer every inbound call and text — same-day, every time
Onboard new clients and set expectations that make them loyal for years
Proactively reach out to existing clients to keep relationships strong
Follow up on Google reviews after completed jobs
Scheduling & Dispatch Support
Manage the lead sheet from intake to close — nothing falls through
Build and distribute the weekly job schedule alongside our Field Manager
Handle reschedules and re-services before they ever reach the owner
QC our job software (FieldRoutes) daily: jobs closed out, photos uploaded, billing correct
Finance & Back Office
Run biweekly payroll accurately and on time
Track and follow up on outstanding receivables and declined cards
Manage insurance renewals, certificates of insurance, and claims
Keep receipts and records flowing to the accountant
People Operations
Help onboard new technicians — paperwork, systems access, first-day experience
Post and manage job ads, screen applicants, and schedule interviews
Keep the KPI dashboard current for weekly leadership review
What Success Looks Like in 90 Days
The owner's phone volume is cut in half
Zero missed lead follow-ups — the lead sheet is always current
Payroll and the cash tracker run without the owner touching them
FieldRoutes is clean: every job closed out with photos and documentation
Who You Are
- Ridiculously organized. You close loops without being reminded
- Warm and confident on the phone. Customers trust you fast
- Tech-comfortable. You pick up new software quickly (we use FieldRoutes, QuickBooks, GoHighLevel)
- Numbers don't rattle you. Payroll and cash tracking feel like your comfort zone
- A self-starter. You want ownership of your role, not someone watching over your shoulder
Nice to have: Experience in field services, dispatch, bookkeeping, or office management. Bilingual English/Spanish is a real plus.
Why This Role:
Direct line to the owner — your work moves the business every day
Ground floor of a company growing fast across San Diego
Real variety, real ownership, real impact
Clear path to Operations Manager as we scale to multiple crews and markets
The Details:
20–30 hours/week to start, with a clear path to full-time
$21–$30/hr depending on experience
San Diego, CA — in-office with some hybrid flexibility
How to Apply:
Send your resume and answer this one question: What's something you've organized or fixed at a previous job that no one else noticed was broken?
Applications with a personal note get read first.
Work Location: In person
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