Operations Coordinator

Job Description

Job Description

Job Title: Operations Coordinator (Admin + Dispatch + Customer Success)

Company: Core Services Hood Cleaning

Location: San Diego, CA (In-office)

Job Type: Part-time ? Full-time

Pay: $21–$30/hr DOE

Job Description:

We're not looking for someone to answer phones. We're looking for the person who runs the room.

Core Services Hood Cleaning is one of the fastest-growing commercial kitchen service companies in San Diego. We keep restaurants safe, compliant, and running — and right now, we need the organized, sharp, calm-under-pressure person who becomes the backbone of our entire operation.

If you're the one your friends and coworkers call when they need something done right, keep reading.

What You'll Own:

This isn't a checklist job. You'll have real ownership across four areas:

Customer & Front Line

Answer every inbound call and text — same-day, every time

Onboard new clients and set expectations that make them loyal for years

Proactively reach out to existing clients to keep relationships strong

Follow up on Google reviews after completed jobs

Scheduling & Dispatch Support

Manage the lead sheet from intake to close — nothing falls through

Build and distribute the weekly job schedule alongside our Field Manager

Handle reschedules and re-services before they ever reach the owner

QC our job software (FieldRoutes) daily: jobs closed out, photos uploaded, billing correct

Finance & Back Office

Run biweekly payroll accurately and on time

Track and follow up on outstanding receivables and declined cards

Manage insurance renewals, certificates of insurance, and claims

Keep receipts and records flowing to the accountant

People Operations

Help onboard new technicians — paperwork, systems access, first-day experience

Post and manage job ads, screen applicants, and schedule interviews

Keep the KPI dashboard current for weekly leadership review

What Success Looks Like in 90 Days

The owner's phone volume is cut in half

Zero missed lead follow-ups — the lead sheet is always current

Payroll and the cash tracker run without the owner touching them

FieldRoutes is clean: every job closed out with photos and documentation

Who You Are

- Ridiculously organized. You close loops without being reminded

- Warm and confident on the phone. Customers trust you fast

- Tech-comfortable. You pick up new software quickly (we use FieldRoutes, QuickBooks, GoHighLevel)

- Numbers don't rattle you. Payroll and cash tracking feel like your comfort zone

- A self-starter. You want ownership of your role, not someone watching over your shoulder

Nice to have: Experience in field services, dispatch, bookkeeping, or office management. Bilingual English/Spanish is a real plus.

Why This Role:

Direct line to the owner — your work moves the business every day

Ground floor of a company growing fast across San Diego

Real variety, real ownership, real impact

Clear path to Operations Manager as we scale to multiple crews and markets

The Details:

20–30 hours/week to start, with a clear path to full-time

$21–$30/hr depending on experience

San Diego, CA — in-office with some hybrid flexibility

How to Apply:

Send your resume and answer this one question: What's something you've organized or fixed at a previous job that no one else noticed was broken?

Applications with a personal note get read first.

Work Location: In person