Warehouse Operations Manager

Packz is a best-in-class gamified collectibles platform. Open digital packs, get physical trading cards, and either have them shipped to your door or sell them back instantly. We are backed by some of the world's best investors, including those who previously backed companies like DraftKings, StockX, and The Athletic.
This is an opportunity to join the team early as we build in a $100B+ category.
What is Packz?

Packz is a best-in-class gamified collectibles platform. Open digital packs, get physical trading cards, and either have them shipped to your door or sell them back instantly. We are backed by some of the world's best investors, including those who previously backed companies like DraftKings, StockX, and The Athletic.
This is an opportunity to join the team early as we build in a $100B+ category.
The Role

We are hiring a Warehouse Operations Manager to help run the Packz warehouse.
Every card on Packz passes through our warehouse: it's received, uploaded, secured, and shipped to collectors. We are adding inventory, categories, and capacity to support our growth, and we pride ourselves on offering the fastest and most reliable service in the industry. You'll own that promise day to day.
You'll report to the Head of Operations and own the site's results: speed, accuracy, loss, productivity, and team health. This is a hands-on role. Our goal is to have you grow with the company. Strong performers will see their role evolve as we add more shifts and processes.
This role is full-time, in-person, and based in Delaware.
What You'll Do

Lead daily operations across receiving, uploading, picking, and shipping
Own the floor's KPIs, including time to ship, time to upload, inventory accuracy, and team retention: refine targets with the Head of Operations, report weekly, and drive improvement
Hire and develop associates and leads, and keep a healthy pipeline of candidates to support growth
Build schedules that keep every shift and position covered
Build a culture of safety, accountability, and accuracy
Find what's broken, propose fixes backed by data, and roll out new systems and product lines
Keep equipment running, supplies stocked, and the site safe, clean, and compliant
Protect high-value inventory: control access, verify end-of-day checks, and conduct regular checks
Resolve exceptions with carriers and customer service
What We're Looking For

5+ years of warehouse or 3PL operations experience, including 2+ years managing a team of 20 or more
Strong inventory control, including cycle counts and loss prevention
Proficiency with a warehouse management or inventory system, and with Excel and Google Workspace
A track record of managing by KPIs
Experience designing or redesigning warehouse processes or systems, with measurable impact
Comfort digging into data to find root causes and make the case for a change
Working knowledge of warehouse safety practices
Comfort operating with high ownership as an early hire
Nice to Have

Experience handling high-value goods
Familiarity with trading cards or collectibles
Prior experience at startup / newly established warehouse
Compensation

$100,000 - $130,000 base salary
Health and dental insurance
401(k) with company match
Paid time off

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