Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Director, Product Operations

$156k - $265k
Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

Director, Product Operations

Overview
The Product Operations team is responsible for driving the activation, adoption, and performance of Studio and the products operating within Mastercard's product development lifecycle.

As Director, Product Operations, you will lead the end-to-end enablement and effectiveness of the Product Excellence system, ensuring products are consistently advanced, governed, and commercialized with speed, quality, and measurable outcomes. This role sits at the intersection of product operations, portfolio governance, performance management, and strategic communications, transforming operating models and lifecycle frameworks into scalable execution practices and decision-grade intelligence.

The ideal candidate is a highly strategic and execution-oriented leader with deep expertise in product development, operating model activation, portfolio performance, and data-driven decision-making. They will drive enterprise adoption of Studio, simplify complexity, and enable product teams and leaders to make faster, higher-quality decisions across the product lifecycle.

Role
In this role, you will:

Lead Studio Activation and Enterprise Adoption

Drive activation and adoption of Studio across product teams, governance forums, and portfolio management processes.
Develop and execute communication, engagement, and enablement strategies that promote clarity, adoption, and sustained behavioral change.
Embed Studio into day-to-day product operations, establishing it as the standard system for product development across the enterprise.
Partner with cross-functional stakeholders to accelerate adoption and ensure consistent execution of Product Excellence practices.

Drive Product Lifecycle Performance

Establish and maintain visibility into product pipeline health, lifecycle progression, and portfolio performance metrics.
Ensure products are consistently evaluated, advanced, and prioritized using standardized performance indicators and governance frameworks.
Identify opportunities to improve product development velocity, operational efficiency, and portfolio outcomes.
Drive measurable improvements in decision quality, advancement consistency, and return-on-investment transparency.

Enable Data-Driven Intelligence and Decisioning

Translate product lifecycle workflows, governance standards, and development signals into measurable system-based insights.
Build and scale trusted reporting, analytics, and performance management capabilities that support product and portfolio decision-making.
Establish single-source performance metrics and eliminate reliance on fragmented or manual reporting processes.
Deliver actionable insights that increase transparency, accountability, and decision discipline across the organization.

Integrate Operating Model, Governance, and Execution

Ensure alignment between operating model design, execution practices, and portfolio governance processes.
Simplify complex frameworks and methodologies into scalable, practical tools and outputs that drive adoption.
Partner with senior leaders across Product, Finance, Strategy, and Operations to continuously evolve and strengthen Product Excellence capabilities.
Promote Studio through ongoing communication, training, and enablement initiatives that reinforce organizational consistency and effectiveness.

All About You
Product Operations and System Activation

Proven experience leading adoption of enterprise operating models, platforms, or transformational business systems.
Demonstrated success driving organizational change through communication, enablement, and execution discipline.
Track record of delivering results in complex, highly matrixed, cross-functional organizations.
Ability to balance strategic vision with operational execution.

Product Lifecycle and Portfolio Management

Deep understanding of product development lifecycle management, governance processes, and portfolio management practices.
Experience managing both product-level execution and portfolio-level performance outcomes.
Ability to translate frameworks and methodologies into practical, measurable operating mechanisms.
Strong understanding of how governance, prioritization, and performance management influence product success.

Analytics and Data-Driven Decision Making

Strong understanding of performance management, reporting frameworks, analytics, and operational metrics.
Experience building scalable insights and measurement capabilities that support executive decision-making.
Ability to synthesize complex data into concise, actionable recommendations for senior leadership.
Passion for leveraging data to improve consistency, speed, quality, and business outcomes.

Leadership and Enterprise Influence

Exceptional communication and stakeholder management skills.
Experience influencing senior leaders across Product, Finance, Technology, and Operations functions.
Proven ability to build alignment, drive adoption, and manage competing priorities across large organizations.
Comfortable operating across both strategic and operational levels to drive enterprise-wide outcomes.

Required Skills:

Experience within enterprise product organizations, financial services, fintech, or payments industries.
Exposure to portfolio governance, financial modeling, investment prioritization, or product performance analytics.
Experience leading enterprise transformation, operating model modernization, or large-scale change initiatives.
Familiarity with product management platforms, workflow automation, and product intelligence ecosystems.

Success Measures

Studio is adopted as the standard system for product development across the enterprise.
Improved quality, speed, and consistency of product advancement and portfolio decision-making.
Increased visibility into product pipeline health, lifecycle progression, and portfolio outcomes.
Significant reduction in manual reporting and fragmented data sources.
Measurable improvements in product development velocity, decision discipline, accountability, and ROI transparency.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on decentrajobs.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $156,000 - $265,000 USD

Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Director, Product Operations in O Fallon, MO vacancy
  •  ...with a servant heart, and demonstrate a warrior spirit in everything they do. As a key member of our leadership team, the Director of Operations will bring energy, initiative, and integrity to their work while supporting both our clients and colleagues through strong... 
    Suggested

    Larson Capital Management

    O Fallon, MO
    2 days ago
  • JobRx, Inc. in O'Fallon, Illinois is looking for a Director of Pharmacy Services. This role is crucial for planning and overseeing Pharmacy operations, including the development of procedures, and managing staff. The position calls for strong leadership, compliance knowledge... 
    Suggested

    JobRx, Inc.

    O Fallon, MO
    6 days ago
  • $130k - $221k

     ...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize...  ...greatest potential. Title and Summary Manager, Product Operations - PM Job Description Summary Overview Our mission is... 
    Suggested
    Permanent employment
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  • $130k - $221k

     ...Manager, Product Management Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices... 
    Suggested
    Work experience placement
    Immediate start
    Worldwide

    Dynamic Yield

    O Fallon, MO
    4 days ago
  •  .... in Saint Peters, Missouri is seeking a Lead Processing Line Operator to ensure the operational excellence of the processing line while...  ..., and vision. Join a passionate team committed to quality and productivity in high-complexity machined parts for aerospace and maritime... 
    Suggested

    Seyer Industries, Inc.

    Saint Peters, MO
    2 days ago
  • $57.14k - $80k

     ...professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! Overview The role of the Operations Manager is to achieve or exceed the budgeted financial performance in alignment with the revenue growth strategy for their... 
    Work experience placement
    Work at office
    Local area
    Flexible hours

    PDS Health

    Saint Peters, MO
    6 days ago
  •  ...compensation and great benefits. It’s all here and it’s exactly what going further is all about. Position Summary Manages the terminal operations of the organization by implementing processes and procedures to maximize profitability and optimization. Major Tasks and... 
    Work at office
    Local area

    Saia Inc.

    Saint Peters, MO
    6 days ago
  •  ...Job Description Job Description Assistant Restaurant Director of Operations QDOBA Mexican Eats is seeking an energetic and impactful...  ...of the business through effective management of people, product, service and facility processes, including a focus on the revenue... 
    Work at office
    Local area

    Qdoba

    O Fallon, MO
    more than 2 months ago
  • $130k - $221k

     ...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize...  ...greatest potential. Title and Summary Manager, Product Operations, Interchange Governance Overview: The Manager, Network Products... 
    Full time
    Part time
    Worldwide
    Flexible hours
    Shift work

    Mastercard

    O Fallon, MO
    a month ago
  • Crunch Fitness is seeking an Assistant Personal Training Manager (APTM) in Saint Peters, MO to support a high-performance culture. In this role, you will help lead staff development, training, client generation, and scheduling while ensuring accurate administration of personal...

    Crunch Fitness

    Saint Peters, MO
    3 days ago
  • $68k - $109k

     ...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize...  ...Title and Summary Program Manager II Program Manager II – Operational Excellence Overview: Who is Mastercard? We work to... 
    Full time
    Part time
    Work at office
    Worldwide
    Flexible hours

    MasterCard

    O Fallon, MO
    1 day ago
  • $21.05 per hour

    Fraud Ops Specialist This position requires you to complete training on site at 1000 Technology Drive, O'Fallon, MO 63368. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in...
    Work from home
    Home office
    Flexible hours
    Weekend work
    Weekday work

    Citigroup

    O Fallon, MO
    2 days ago
  • PDS Health in Saint Peters, Missouri, is seeking an Operations Manager dedicated to achieving financial goals and fostering team engagement. This role involves leveraging best practices to ensure operational excellence while supporting the company's mission. The successful... 

    PDS Health

    Saint Peters, MO
    6 days ago
  • $152k - $258k

     ...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Enterprise Operations Who is Mastercard? Mastercard is a global technology... 
    Full time
    Part time
    Work at office
    Worldwide
    Flexible hours
    Shift work

    Mastercard

    O Fallon, MO
    23 days ago
  • Alpla Inc. is seeking a Plant Manager for their St. Peters location. You will be responsible for ensuring safe, efficient operations while fostering a positive work culture and supervising staff development. Applicants should hold a Bachelor’s degree in Business or Engineering... 

    Alpla Inc. Salt Lake City, UT

    Saint Peters, MO
    3 days ago
  • A reputable community college in Missouri is seeking a Cafe Market Operations Manager to lead café and market operations. The role includes supervising culinary students, managing inventory, and ensuring compliance with food safety standards. Candidates should possess... 
    Weekend work
    Afternoon shift

    St. Charles Community College

    Saint Peters, MO
    5 days ago
  • St. Charles Community College is seeking a Cafe Market Operations Manager responsible for daily leadership of an on-campus café. The Manager will ensure exceptional customer service and food quality while promoting sustainable sourcing. This role involves supervising culinary... 

    St. Charles Community College

    Cottleville, MO
    4 days ago
  • Job Title To define Program Plan, objectives, timelines, its Governance structure and adopt program process and methodology based on complexity To establish and ensure clear and concise program communication and periodic reporting of KPI or OLA or Metrics to all ...

    Omni Inclusive

    O Fallon, MO
    3 days ago
  • Enterprise Bank & Trust is seeking an Assistant Branch Manager in Saint Peters, Missouri. The role encompasses day-to-day operational management, overseeing branch staff, and ensuring compliance with bank policies. Ideal candidates will have strong leadership and customer... 

    Enterprise Bank & Trust

    Saint Peters, MO
    5 days ago
  • Saia Inc. in Saint Peters, Missouri is looking for a Terminal Operations Manager to oversee daily terminal operations. You will ensure efficiency by developing processes and collaborating with cross-functional teams. The ideal candidate should have a Bachelor’s degree... 

    Saia Inc.

    Saint Peters, MO
    6 days ago
  •  ...Financial Services Corp. is looking for an Assistant Branch Manager in Saint Peters, Missouri. This position involves day-to-day operational management, ensuring adherence to bank policies, and supervising branch staff. The ideal candidate will have leadership skills, banking... 

    Enterprise Financial Services Corp.

    Saint Peters, MO
    3 days ago
  • A leading healthcare provider seeks an experienced Office Manager to oversee operations in Saint Peters, Missouri. The role aims to maximize patient satisfaction while ensuring efficient office management, including sales profitability and team development. Candidates... 
    Work at office

    Clarkson Eyecare

    Saint Peters, MO
    2 days ago
  •  ...Senior Product Manager-Technical (PM-T) The Mastercard Payment Gateway Service Solutions Architecture and Engineering team is looking for a new Senior Product Manager-Technical (PM-T) to drive the delivery of payment gateway solutions in a fast-paced Scaled Agile environment... 

    Samprasoft

    O Fallon, MO
    5 days ago
  • $22.5 - $31 per hour

     ..., accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow...  ...and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers... 
    Hourly pay
    Full time
    Work experience placement
    Work at office
    Local area
    Flexible hours
    Shift work
    Afternoon shift

    Walgreens

    O Fallon, MO
    4 days ago
  • Rob Isringhausen - State Farm Agent in O'Fallon, IL is looking for a motivated Business Development Manager. This role primarily aims to expand customer relationships and support office objectives while engaging with the community. The ideal candidate should possess strong...
    Work at office

    Rob Isringhausen - State Farm Agent

    O Fallon, MO
    5 days ago
  • Program Manager Overview The Program Manager (PM) shall provide overall management, direction, administration, documentation, quality assurance, and leadership. The PM is responsible for ensuring contractual, technical, schedule, and quality objectives are met and serves...
    Temporary work
    For contractors
    Flexible hours

    Amyx

    O Fallon, MO
    5 days ago
  •  ...Manager to supervise the store team and enhance the customer experience. The role involves achieving sales goals, executing store operations, and fostering a positive team environment. Candidates should have at least one year of customer service experience and the... 
    Flexible hours

    maurices

    Lake Saint Louis, MO
    6 days ago
  • $115k - $130k

    The City of O'Fallon, IL is seeking an Assistant City Administrator/Community Development Director to assist in daily administrative functions of local government. This role involves supervising the Community Development Department and consolidating efforts to enhance... 
    Local area

    City of O'Fallon, IL

    O Fallon, MO
    6 days ago
  • $90k

    Wentzville School District is seeking a Director of Transportation to oversee the district's transportation program. The candidate will ensure the safe and efficient operation of the department while managing budget and personnel. This role requires a Bachelor's degree,... 

    Wentzville School District

    Wentzville, MO
    6 days ago
  •  ...guests and team members in every interaction. Manage payroll, operating reports, and maintain brand standards. Required Skills 1...  ...for growth and advancement. Employee discounts on waxing and products. Location: Cottleville and Wentzville 6225 Mid Rivers Mall Dr... 

    Workstream

    Saint Peters, MO
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, Product Operations. Be the first to apply!