Security Monitoring Supervisor - 10:00PM - 6:30AM

OverviewThe iSOC Supervisor provides leadership and operational oversight during assigned shifts. This role ensures effective execution of security monitoring, incident response, and client communication. The Supervisor manages a team of Coordinators, serves as the first point of escalation for both internal and external stakeholders, and works closely with management, training, and IT teams to drive performance, compliance, and service excellence.ResponsibilitiesOperational Leadership & EscalationSupervise shift operations to ensure policies, procedures, and performance standards are metServe as the first point of escalation for internal teams and external clients, resolving issues quickly and effectivelyOversee resource allocation across monitoring centers, adjusting for workload demandsConduct shift briefings and debriefings, and deliver clear end-of-shift summary reportsReview and approve incident reports, ensuring accuracy and timely client deliveryTeam Supervision & DevelopmentLead and support Coordinators, providing coaching, feedback, and performance managementHold regular one-on-one meetings to address attendance, productivity, and development goalsPromote continuous learning and growth through training, cross-training, and development opportunitiesShare real-time performance insights and statistics to drive accountability and improvementQuality Assurance & ComplianceMonitor adherence to company policies, security protocols, and industry regulationsEnsure equipment and monitoring tools function properly, reporting issues to IT and leadershipMaintain accurate employee documentation, including reviews and Workday task completionReview current operating practices and identify opportunities to improve efficiency and service deliveryRecruitment & Workforce PlanningLead recruitment efforts for iSOC Coordinators, including interviewing and pipeline managementManage scheduling to ensure adequate staffing and coverage during all shiftsPartner with leadership to forecast workforce needs and maintain staffing readinessAdministrative & Additional ResponsibilitiesOversee time management, attendance tracking, and payroll approvals for direct reportsCollaborate with iSOC Managers and Leads to refine and evaluate training programsMaintain professional communication with employees, clients, and vendorsParticipate in testing and evaluating new hardware and software to improve iSOC operationsAddress performance concerns promptly through coaching and corrective actions when necessaryQualificationsHigh School Diploma or GED requiredPrior supervisory experience in call center, monitoring, or security operations preferredProficiency in Monitoring Automation Software and Microsoft Office SuiteStrong leadership skills with proven ability to coach and motivate teamsStrong troubleshooting and problem-solving abilitiesExcellent written and verbal communication skillsDependable, detail-oriented, and analyticalAbility to manage multiple priorities with urgency and accuracyStrong organizational and interpersonal skillsEligible to meet Alarm Representative licensing qualifications across multiple states (including background checks and fingerprinting as required)Monthly Performance BonusInterface’s Interactive Security Operations Center Supervisors are eligible for the Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest-performing supervisors based on specific metrics and eligibility criteria, with the opportunity to earn up to $1,600.00 per month in bonus awards.Work EnvironmentSupervisors work in Interface’s state-of-the-art Interactive Security Operations Center (iSOC), equipped with the latest technology in video surveillance, two-way audio communication systems, and intuitive alarm monitoring software. Coordinators and Supervisors are trained to manage multiple security events simultaneously using advanced monitoring tools, customized automation solutions, proprietary software integrations, and ergonomic workstations designed for video monitoring efficiency.ScheduleThe approximate schedule for this role is 10:00 PM–6:30 AM. Please note that scheduled days off may vary based on business needs; however, we will work with the selected candidate on scheduling where possible.Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at View email address on click.appcast.io. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.Pay: $55,000.00 - $60,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programHealth insuranceLife insuranceOn-the-job trainingPaid time offParental leaveVision insuranceWork Location: In person #J-18808-Ljbffr Interface Systems