Warehouse Team Lead, Quality

Warehouse Team Lead

Under minimal supervision from a Production Supervisor, and working within a cage or secured area, a Controlled Substance Warehouse Team Lead directs the daily activities of the processors, sorters, material handlers, and forklift drivers such that client products flow smoothly through the area and are processed in an efficient and timely manner.

Primary Accountabilities:

• Have a thorough understanding of the standard operating procedures (SOPs) of the assigned department
• Select RMAs/orders to be processed; locate missing boxes
• Manage the controlled substance log for controlled substances found in Rx orders
• Manage the controlled substance mobile cart, as needed
• Manage downstream tasks to keep the processing line clear and flowing efficiently.
• Delete I-tags as required
• Manage the broken bottle log
• Commit to meeting all client goals
• Ensure changeovers are completed on or before the scheduled date by selecting the appropriate GPOs/orders to be processed, while committing to meeting all client goals.
• Attend to processor errors by going over each error with the associate that directly caused the error to occur
• Escalate significant events to the Supervisor (i.e., diversion, adverse events, system slow down, etc.)
• Ensure associates receive adequate training by leveraging Warehouse Trainers. Supervisors will lead this effort, with Team Leads providing input based on their oversight of workflow.
• Work with Quality Control department to address quality issues
• Understand the importance of productivity and meeting the individual and company goals and client SLAs
• Manage ASN NR hold reprocessing
• Demonstrate excellence in job performance, attendance, safety, and compliance with all policies and procedures to serve as a role model for associates
• Maintain a clean and organized work area
• Occasionally sit in on SDMs in the absence of Supervisor

Additional Responsibilities:

• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications:

• High School Diploma (or its equivalent) required
• At least 2 years of work experience in a warehouse or production job; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the responsibilities of this position required
• Working knowledge of computers; ability to enter data in 10 key fashion
• Strong understanding of Microsoft Office and Google suites
• Excellent verbal and written communication and organizational skills
• Bilingual (Spanish/English), highly preferred
• Ability to successfully execute multiple tasks simultaneously; to work efficiently and meet deadlines in an atmosphere of frequent interruptions
• Able to work under time pressure and meet production goals; able to work more than 8 hours per day (over-time) as needed
• Ability to work independently and in a team environment
• Ability to maintain professionalism at all times and manage confidential information appropriately
• Able to follow standard operation and safety procedures
• Able to work in an environment that is not climate controlled

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

• Use Hands to Handle Objects - Regularly
• Reach with Hands or Arms - Regularly
• Talk or Hear and Read Instructions - Regularly
• Stand, Kneel, or Stoop and Lift 20 Pounds - Regularly
• View Items at a Close Range - Regularly

Rarely: Job requires this activity up to 25% of the time

Occasionally: Job requires this activity between 25% - 50% of the time

Frequently: Job requires this activity between 50% - 75% of the time

Constantly: Job requires this activity more than 75% of the time

Individual Competencies

• Personal Credibility: Achieves success using their ability to develop, maintain, and strengthen partnerships with others internally or externally.
• Teamwork: Advanced communication skills used to lead a team.
• Adaptable: Arrives at a conclusion based on previous experiences and good judgment.
• Curious: Assesses circumstances using experience and a variety of information gathered.
• Communication: Contributes to strategy for their team.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Flexible Spending Accounts (FSA/DCA)

We also offer:

• Paid time off and 11 paid holidays
• Family-building benefits, including Maternity and Parental Leave
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Voluntary Accident, Critical Illness, and Hospital
• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring pay rate for this position is:

$20.69

Incremental pay increase are provided at 3 months and 12 months of employment. This is a non-exempt, hourly role eligible for overtime in accordance with federal and state laws.

In addition to base hourly pay, eligible employees in this role may receive:

• Safety bonuses based on meeting defined performance and compliance requirements.
• Shift differentials, where applicable(e.g. for evening or late shifts)

The hourly rate offered at the time of hire will be communicated in the candidate's offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.

We are an Equal Opportunity Employer, including disability/vets.

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal