On-Call Care Manager

Job Description

Job Description

Role Title:
On-Call Care Manager

Location:
This role is primarily remote, with occasional in-person support required during urgent or emergency situations. Candidates must be able to travel throughout Sage's service area, including San Francisco, Marin, the Peninsula, South Bay, and East Bay, when needed to support clients, families, or care teams.

Schedule:
Full-time, salaried position. This role provides after-hours coverage Wednesday through Friday evenings beginning at 4:00 PM and serves as the primary on-call Care Manager throughout the weekend until 9:00 AM Monday. Candidates should be comfortable responding to urgent client situations, including occasional in-person support when needed.

Description:
Want a meaningful career where you can make a difference in people's lives? We're on a mission to provide the best care and quality of life for older adults - and we need your energy, skills, and creativity!

At Sage Eldercare Solutions, we're setting the standard for excellence in senior care. Forget stuffy offices and rigid rules - we're a fast-paced, close-knit group who support each other and get creative to help create the best outcomes for our clients.

Since 2001, we've made it our goal to enhance quality of life through understanding clients' unique needs. Our team of nurses, social workers, and gerontologists act as advocates, counselors, and problem solvers to address physical, social, and emotional well-being. We have art, music, and recreational therapists who enrich the quality of our clients' lives. And we have care providers who bring amazing passion and attention to detail to their work along with a team of dedicated home care managers who support them and help them shine.

About the team:
Our Care Managers are supported by a collaborative multi-disciplinary team committed to a culture of excellence, backed by company leadership that prioritizes work-life balance and lifelong learning.

To learn more about our care managers, click here.

What you'll do:

• Serve as the primary on-call Care Manager during assigned shifts, exercising independent judgment to assess urgent situations, determine appropriate interventions, and coordinate timely responses.
• Provide comprehensive care management support for urgent and time-sensitive client needs.
• Provide on-call coverage during assigned evenings and weekends, responding promptly to urgent client situations and coordinating care needs in real time.
• Independently evaluate urgent after-hours client situations and determine appropriate interventions without requiring routine supervisory direction.
• Triage client concerns and prioritize care needs effectively.
• Develop and communicate action-oriented next steps for clients, families, and care teams.
• Exercise independent authority to communicate and collaborate with healthcare providers, family members, responsible parties, community resources, and internal care teams to ensure client needs are met.
• Provide remote and direct emergency support for urgent client situations, including phone-based intervention, care coordination, and in-person response when necessary.
• Document client interactions, recommendations, and follow-up actions accurately and thoroughly.
• Respond in person when clinically appropriate to assess client safety, support care transitions, and ensure continuity of care.
• Maintain professionalism, discretion, and compassion in high-pressure or emotionally sensitive situations.

Who you are:

• Master's Degree preferred in Social Work, Gerontology, Nursing, Counseling, Public Health, or a related field.
• Experience working in healthcare, care management, aging services, or with older adults is strongly preferred.
• Strong assessment and critical thinking skills.
• Excellent verbal and written communication abilities.
• Ability to remain calm, organized, and solution-focused during urgent situations.
• Demonstrated ability to work independently and make sound decisions.
• Reliable transportation and ability to travel within the Bay Area as needed.

Why Sage?

• We are living our mission and are creating great outcomes for clients every day
• We focus on quality of life for our clients AND our employees - emphasizing work-life balance and wellbeing
• We're a forward-thinking organization that values your creativity and innovation
• We have a supportive, inclusive culture that embraces diverse perspectives and celebrates authenticity
• We offer professional growth through continuing education funds, mentorship, and promotion opportunities
• A few of our benefits include: PTO and paid holidays, health insurance (medical, dental, and vision), 401(k) employer match, and an annual bonus when the company goals are met.

Sage Eldercare Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Let's do work that matters! Apply now and join our ambitious efforts to provide the best possible quality of care and quality of life for our clients.

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Compensation: The anticipated base compensation for this position is between $95,000 to $115,000 annually. Offered compensation will be determined based on education and experience.