Manager, Project

Project Manager

We currently have a great opportunity for a Project Manager. Manages systemization projects with and without middleware or non-systemization projects for multisite integrations to achieve the company's revenue goals; establish project objectives, strategies, timelines, milestones, and criteria for evaluating project progression and activities of project team. This position requires strong leadership, communication, and negotiation skills to effectively manage cross-functional teams to meet sometimes competing objectives. Project Manager must maintain sufficient product knowledge to aid in identification of project risks, development of mitigation plans, and participate in providing on-site support. Responsible for escalation of issues and collaborating with functional areas to develop and implement successful resolution of issues. Develop and maintain account relationships to ensure customer satisfaction; provide continued support to improve internal processes / tools: partner with other Sysmex associates to develop innovative processes to increase productivity and proficiency. Excellent organizational skills and ability to thrive in a deadline driven environment are required.

Essential Duties and Responsibilities:

1. Responsible for accurate forecasting of revenue. Driving project revenue to meet company's goals for add on, LIS, new CWS, Non-CWS high profile customers, and PM designated projects.

2. Provide cross-functional leadership to project team from project initiation to project closure. Develop baselined site-specific project plans after initial pre-implementation meeting, which will serve as milestones for partial measurement of success. Leads the team to identify and manage key risks to the project and develop or implement innovative solutions to meet business needs.

3. Drive team discussion around key issues that determine customer satisfaction, project schedule, resource impacts, and revenue capture. Develop contingency plans to address issues as they arise. Identify and coordinate cross-functional meetings with team / functional personnel to develop solutions to ensure timely execution of plan. Drive execution of tasks on both Sysmex and customer side.

4. Set challenging project goals and ensure that best practices are used to obtain these goals. Identify process improvement to shorten the time / resources needed from shipment to go-live. Suggest potential improvements to drive standardization, consistency, and efficiency across project management function. Utilize and refine common tools to both manage and capture key reporting metrics.

5. Creates a positive team environment that instills trust and ensures clear transparent communications; gets the team behind the overall goals for the project; appropriately escalates and influences potential issues to drive overall success.

6. Interacts with functions proactively to ensure that appropriate resources are allocated at the appropriate time and align with agreed project plan. This encompasses effectively communicating projected resource needs; confirm resource availability once customer commitment is obtained; minimizing or eliminating need for rescheduling previously secured resources which negatively affects revenue recognition and customer retention. Resolves inter-project resource conflicts to avoid resource bottlenecks / disruption to continuity of care.

7. Works with functional areas to identify gaps and define collaborative solutions to positively impact timely resolution, responsibility handoff, effective utilization of on-site resources, and integrity of project timeline.

8. Takes accountability for project milestones which encompasses conducting on-site pre-implementation meeting with customers to review project phases and preliminary project plan; identify customer specifics in order to create final project plan; establish agreed upon expectations including the roles and responsibilities of Sysmex and the customer and resulting impact to project plan if responsibilities are not executed in a timely manner; work with functional areas to allocate needed resources; update project task status routinely to assess impact on projected timeline / completion dates; provide routine communication to extended project team (includes Senior Management) of progress; and ensure revenue capture through ICN and reagent stream with minimal delay.

9. Manage time, projects, and communication effectively: use Smartsheet and MS Office tools to document activity and provide status updates: take initiative to make changes to improve how work is done, focus on process improvement: promote customer satisfaction: support sales objectives and organizational directives: provide data to the organization on customer satisfaction on the integration process. Responsible for identifying and communicating critical gaps, product issues, complaints, and recommend potential improvements to the integration process. Responsible for supporting projects through close of issues list. Accomplish results individually and in collaboration on teams and work groups.

10. Other duties as requested.

Percentage of Travel: 10%

Salary Range: $95K - $120K annually plus bonus.

Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package for this position also includes a choice of health care plan (medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.

Qualifications

• Bachelor's degree required. 3-5 years previous project management experience in Science, Laboratory, Engineering, IT or Medical Device.
• PMP certification preferred
• All MS office products, and Windows application skills essential; Smartsheet knowledge preferred.
• Strong written, oral, and persuasive communications skills required.
• In addition, they must have strong time management, organizational, presentation, and coaching skills.
• The incumbent must have strength in general management, and the ability to interact in a multi-disciplined environment both internally and externally.
• Professional conduct necessary at all times even under stressful conditions.
• Presentation skills and experience essential
• Strong interpersonal skills with the ability to win trust and confidence, demonstrate excellent judgment.
• Ability to win trust and confidence. Interact with all levels from Lab techs to managers to enhance the Sysmex experience and set achievable customer expectations

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.