Bilingual Spanish/English Patient Service Specialist (Miami FL Area)

Remote Patient Service Specialist

The Patient Service Specialist plays a vital role in ensuring a positive experience for patients within a healthcare setting. We are looking for a cheerful, polite, professional Remote Patient Service Specialist (Full Time) to collaborate closely with other team members to provide outstanding service to patients and healthcare providers for a rapidly growing cardiology practice in Florida. The Patient Services Specialist will help patients with cardiology care by scheduling appointments and in-office testing. This role also assists with patient requests by answering questions or warmly transferring them to other staff members who specialize in the requested area. To be a successful patient services representative, you should be customer-focused, meticulous, and efficient. Newly hired Remote Patient Service Specialists will work remote after training, but must live in the Miami Florida or the surrounding Miami Florida Area. New employees will participate in on-site training five days in Coral Gables, FL and then continue their training remotely.

Duties

• Answer inbound calls and schedule office appointments and answer questions for new and established patients.
• Engage in active listening with callers, confirming or clarifying information and diffusing anxiety, as needed.
• Utilize software, databases, scripts, and tools as directed in formal training and regular coaching.
• Route calls the appropriate personnel, as needed.
• Coordinate hospital consults with practice offices.
• Build professional relationships with patients and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service. (Trained Staff Take 100+ Calls Per Day)
• Make recommendations for appointment times, providers, and locations that may better suit patient needs.
• Learn about recent technologies and workflows. Information is always evolving so staff must keep current.
• Other related duties, as assigned.

Qualifications

• Applicants must be Bilingual in Spanish and English.
• Prefer healthcare focused call center experience or call center professionals accustomed to delivering a great caller experience in a high-volume setting.
• 1 year of medical office experience with a staff accustomed to a fast-paced office where they make patient appointments and multi-task in a large office or high-volume setting.
• Should feel confident in their ability once trained to take 100+ calls per day, this is a fast-paced environment.
• Familiarity with medical terminology is extremely helpful for effective communication with patients and healthcare providers.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent people skills to foster positive relationships with patients and team members.
• Proficient in using office equipment and software related to medical administrative support. Athena appointment software knowledge is a plus.
• Ability to work quickly while maintaining accuracy.
• Must have High-Speed Internet service connected to a modem. Internet speed of 25MBPS download and 5MBPS upload is a requirement of employment. Candidates must provide proof of internet speed. They will need to have their own desk, chair. The employer provides all necessary technical equipment.
• Remote employees must have a quiet place to work free of distractions.
• New employees must live in the Miami Florida Area. Training is 2-3 weeks depending on prior experience.

This position offers an opportunity to contribute significantly to patient care while working in a supportive team environment. If you are enthusiastic about helping others and have the necessary qualifications, we encourage you to apply for the Remote Patient Services Representative role.

Job Type: Full-time Pay: $17.50 - $19.00 per hour (Salary is based on experience.) Expected hours: forty per week. Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift (Shift will be assigned between the hours of 8:00 am and 5:00 pm)
• Monday to Friday
• No weekends

Experience:

• Medical: 1 year (Preferred)

Work Location: Remote after Training