Senior Practice Manager, Lab IT

Senior Practice Manager, Lab IT

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Location(s): OneSource Boston HUB

Job Description

The Senior Practice Manager, Lab IT is the operational and commercial number two within the OneSource Lab IT practice, reporting to the Practice Manager. The role is accountable for the day-to-day performance of designated Lab IT service delivery platforms, ensuring services are delivered reliably and to Service Level Agreement, while developing the commercial and strategic capabilities required to grow into a practice leadership role over time. OneSource Lab IT provides managed IT services for laboratory environments across six service lines: Lab Computing, Applications Support, Upgrade Solutions, Cyber Security, Life Cycle Management, and Business Continuity, primarily to biopharma and life sciences customers operating in GxP-regulated environments.

Job Responsibilities

• Lead operational performance of designated Lab IT platforms, including SLA attainment and engagement in the practice's operating cadence as required.
• Responsible for commercial performance across assigned platforms, with active management of revenue, gross margin, and pricing application. Identify and propose commercial model improvements with supporting evidence.
• Serve as a senior client-facing technical contact for the assigned platform remit. Build working relationships with IT, Lab Operations, and R&D leaders and translate OneSource capability into customer-value language (uptime, compliance, cost, cyber resilience). Capture voice-of-customer input from active accounts and feed it into practice planning.
• Contribute evidence-backed input to the semi-annual offering review and to the Lab IT offering roadmap, with active awareness of the competitive landscape.
• Contribute to the development of sales-enablement materials and internal training for the practice, and partner with Digital Platform, Asset Management, and Compliance and Validation counterparts to enable cross-practice integration.
• Deputise for the Practice Manager when required, and contribute to portfolio-level reporting and leadership forums. Direct people management is not in scope at hire but may be introduced as the practice scales; the role is expected to be ready to absorb that responsibility.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Critical Skills:

Disciplined managed services delivery. Commercial and financial fluency at service-line level. Credible senior client engagement in biopharma. Working technical depth across instrument-connected computing, scientific applications, lab cyber security, and disaster recovery in regulated environments. People leadership, cross-functional collaboration, and sound judgement under pressure, including the ability to deputise for the Practice Manager. Forward-looking: anticipates where lab IT is heading and acts ahead of it.

Basic Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Engineering, a Life Sciences discipline, or a related field, or equivalent demonstrable professional experience.
• Minimum 7 years in IT managed services, laboratory IT, or technology-enabled services, with at least 3 years in laboratory or scientific computing environments.
• Minimum 3 years managing IT service delivery across multiple client sites concurrently, with documented SLA attainment of 95% or higher.
• Minimum 2 years with commercial responsibility at service-line, platform, or account-portfolio level, including revenue, gross margin, and pricing.
• Minimum 3 years of direct people management, with structured goal-setting and individual development planning.
• Experience as the primary client-facing technical contact at biopharma or life sciences accounts, including ownership of Quarterly Business Reviews with Director or Vice President-level stakeholders.
• Working knowledge of at least 4 of: instrument-connected PC support; scientific application support (CDS, LIMS, ELN); endpoint imaging and bare-metal recovery; vulnerability and patch management in lab environments; instrument connectivity; user account administration in regulated computing systems.
• Eligibility to work in the United States without current or future visa sponsorship, and willingness to travel up to 25%.

Preferred Qualifications:

• Experience in a GxP-regulated biopharma, CRO, or life sciences environment, including familiarity with 21 CFR Part 11, GAMP 5, or comparable validation frameworks.
• ITIL Foundation (v3 or v4) or equivalent IT Service Management training, applied in a managed services context.
• Hands-on experience with ServiceNow (or equivalent enterprise ticketing) and with imaging or bare-metal recovery tooling such as Microsoft SCCM or Acronis SnapDeploy.
• Experience designing or operating a value-based pricing model (per-device, per-site, or outcome-anchored) for a managed IT service line.
• Background in cyber security, OT/IT convergence, or validated computer systems in a regulated lab setting.
• Prior contribution to a service-line or platform P&L within a structured practice or portfolio operating framework.

Working Environment:

• Remote-based role on the East Coast of the United States with regular travel to client sites and PerkinElmer offices, estimated at up to 25% of working time.
• Job pace may be fast and job completion demands may be high; periods of sustained client and delivery pressure should be expected.
• Must be able to remain in a stationary position more than 50% of the time while performing computer-based and meeting-based work.
• Frequently operates a computer, mobile device, and standard office productivity tools.
• When on client sites, may need to move between laboratories, offices, and adjoining buildings, and to wear personal protective equipment (such as a lab coat and safety glasses) in line with the client's site requirements.
• Occasionally move or lift up to 25 pounds, such as a laptop bag or shipped IT equipment.
• Maintain training and compliance in health and safety, security, environmental, and operational requirements applicable to the working environment and client sites visited.

The annual compensation range for this full-time position is $130,000 to $160,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.