Senior Principal Technology Consultant-Integrated Risk Management (IRM)

Senior Principal Technology Consultant-Integrated Risk Management (IRM) Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote Role The Technical Consultant is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Risk & Resilience products based on configuration leading practices – all with the goal of accelerating and driving customer business outcomes. Responsibilities Develop solutions for our customers through technical configuration of the Risk & Resilience products Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization Advise customers in their efforts to take advantage of the ServiceNow Risk solutions’ standard capabilities in their efforts to improve their Risk processes Participate in customer design workshops focused on ServiceNow Platform and Risk solution technology Draft technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them Guide and provide ad‑hoc oversight/training for the customer’s future system administrators throughout the engagement Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems Develop required workspace components using UIB and otherwise to meet the acceptance criteria Prepare all customer‑facing deliverables focused on the technology and responsible for the quality of the configured/developed solution Juggle multiple and complex projects/initiatives Promote continuous improvement practices for delivery/engagement materials Support specific services sales activities when required Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Up to 30% travel annually, driven by customer needs and internal meetings Qualifications Current active ServiceNow certifications: Certified System Administrator (CSA) and Certified Implementation Specialist in Risk and Compliance (CIS‑RC) 10‑12 years of ServiceNow configuration/development experience for complex, highly‑capable technologies – inclusive of integrations 10‑12 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience Demonstrated ability to influence and consult (providing options with pros, cons, and risks) related to the Risk & Resilience solutions, while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving technical problems Proficiency in ServiceNow scripting and Glide Scripting Strong interpersonal skills, customer‑centric attitude, and ability to deal with cultural diversity Proven team player and team builder Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on click.appcast.io for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr Centaur Labs