Quality Assurance Specialist

Summary Job Description:

The Quality Improvement Specialist has the primary responsibility of participating in quality audits and reviews for programs. The Quality Improvement Specialist will ensure compliance with all state and federal regulations and guidelines. Under the direct supervision of the Quality Assurance Director, the QIS is responsible for performing periodic, independent and documented reviews of systems, records, and processes relating to foster care and juvenile justice services and supports.

The Quality Improvement Specialist will present findings of audits to the Quality Assurance Director and the St John's management team.

About Little Flower

Little Flower Children and Family Services of New York is a human services nonprofit supporting the well-being of children, youth, families, and individuals across New York City and Long Island since 1929.

Our staff of more than 500 builds well-being by providing prevention services, foster care, residential treatment care, adoption services, programs and services for individuals with developmental disabilities, and medical and mental health services.

Principle Responsibilities

• Must possess the knowledge, skills and disciplines essential to perform documentation reviews, audits and other quality initiatives;
• Knowledge of program regulations, along with other Federal and State regulations, requirements, standards, and policies;
• Strong communication, written, and analytical skills; ability to work effectively with all levels of management and staff;
• Must have excellent computer skills with the ability to create, maintain and navigate computer systems including Microsoft Word, Excel and Outlook; Knowledge of electronic health record systems such as myEvolv is a plus;
• Highly organized and detail oriented; Strict confidentiality a must;
• Must have flexible working hours and be able to work outside normal business hours as needed. Travel required to other locations;
• Must be able to work independently and as part of a team.
• Perform regularly scheduled internal reviews;
• Collect, analyze, interpret and document information to support audit/documentation review findings;
• Maintain agency records of all programmatic reviews/audits;
• Provide assistance in monitoring incidents and corrective action plans;
• Conduct investigations as assigned and complete thorough investigative reports;
• Provide assistance to individual programs to analyze and resolve identified problems;
• Create, implement, and oversee training initiatives to meet quality standards and promote proactive approaches;

Required Qualifications and Experience

• Bachelor's Degree in Healthcare, Human Services or a related field required with at least 5 years experience working with population.
• Leadership and/or training experience a plus.
• Must have knowledge of program regulations.
• Must possess superior oral and written communication skills and possess computer literacy. The candidate must be able to maintain a flexible schedule, including evenings and weekends as needed.
• Comprehensive knowledge of the complex compliance rules and regulations relating to the program services under authority of this position.
• Thorough knowledge of the approved contractual reporting methods and systems governing the program services under authority of this position as required by Federal, State, and municipal agencies.
• Ability to prepare complete accurate reports and statements of considerable complexity. Ability to plan, assign, and direct subordinate personnel in a manner conducive to productive performance and high morale.

Travel Requirements

This position offers a full-time, hybrid schedule and is based in Queens, NY and requires regular travel to all program sites.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position.

Diversity, Equity, Inclusion and Belonging Statement

With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John's Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences.

Accessibility

Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals.

Equal Employment Opportunity Statement

Little Flower Children and Family Services of New York provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.