Pre-sales Engineer (US Based - Remote)

Remote Pre-Sales Engineer

Remote-first across the US. Occasional travel to Europe and to customer sites across the US.

About the Role

Duvo helps big companies actually finish the operational work that nobody on their team has time to close. The stuff that lives across an ERP, a few portals, somebody's inbox, three spreadsheets, and the occasional phone call. We map it, improve it, and run it for them.

Our customers include one of Europe's largest online grocery retailers, a global beauty e-commerce brand, a Middle East retail group, and a European pharmacy chain. The buyer is usually a Head of Operations, Supply Chain, Finance or IT at a large retailer or FMCG brand. New deals land at €100k-€250k ARR and grow from there.

This role sits between sales and engineering. You own the technical story in a deal, you run the workshops with the customer's ops and IT people, and you design the pilot that gets us from "this looks interesting" to a signed contract. You'll work directly with the founders and the AE in your region.

What You'll Do

• Run discovery and process mapping with customer teams. Take what they actually do across half a dozen systems, including the handoffs and exceptions, and turn it into a pilot scope with a clear Definition of Done.
• Build and demo pilots inside the product. We don't show generic decks. Every demo runs against the customer's process, with their data shape and their approval rules and their write-back targets.
• Own the technical evaluation. Security review, integration sizing, the IT objections.
• Bring engineering in when you actually need them.
• Stay in the deal through pilot delivery. The customer's outcome has to be verifiable, not just demoable, and that part lands with you.

Who You Are

• 3+ years in pre-sales, solutions engineering, forward-deployed, or implementation consulting. You've sold into Operations, Supply Chain or Finance buyers at enterprise companies. Retail or FMCG is a bonus.
• You get your hands dirty with SQL, a bit of scripting, REST APIs, basic Python. You don't have to be a software engineer. You do have to be the person who can debug an integration live on a call.
• You read a buying committee well. You know who the champion is, who the blocker is, and when to escalate.
• You explain things in plain English. You push back on customer asks when they hurt the pilot. Your call summaries are good enough that the rep just forwards them.

What We Offer

• Competitive salary and equity. We share the range on the first call.
• Seed-stage company backed by Index Ventures ($15M seed). Our founder and CEO is Tom Cupr, who previously founded one of Europe's largest online grocery retailers.
• You're the first pre-sales hire in your region. The function is yours to build.
• Remote across Europe / the US, with travel to customer sites in your region and a team offsite once a quarter.

How We Hire

1. Recruiter screen
2. 45 minutes with Omar (Head of Commercial) on the company and quick intros
3. 45 minutes with Omar going deep on your background
4. Working session: you deliver a demo to us
5. Founder interview

We try to close the loop in under three weeks.

If this is the kind of problem you want to spend your time on, get in touch.