Client Success Specialist

Client Success Specialist

New York, New York

The Client Success Specialist partners with clients and internal resources to ensure effective adoption and ongoing optimization of all Tickets.com products, including ProVenue (back-office ticketing system), MyProVenue (front-office ticketing system), and CrowdConnectPro (email & digital marketing platform). This role combines client support and product knowledge to help users fully leverage platform capabilities, streamline workflows, and achieve desired outcomes.

Responsibilities

• Develop and maintain a strong understanding and knowledge of all Tickets.com products, including ProVenue, MyProVenue, and CrowdConnectPro
• Stay current in product features and best practices to effectively support client needs and promote product adoption
• Serve as a primary point of contact for clients, providing timely and effective support for application-related questions and needs
• Guide clients in the day-to-day use of our platforms, ensuring smooth and successful user experience
• Proactively identify opportunities to introduce new or underutilized features that enhance client outcomes
• Promote best practices and recommend workflows that improve efficiency and results
• Monitor client usage and engagement to identify trends, adoption gaps, and opportunities for optimization
• Create and maintain client-facing resources such as guides, FAQs, and training materials pertaining to the use of Tickets.com products
• Review Tickets.com product enhancements and assist with training, communication, and implementation in support of new releases
• Provide additional client support for Tickets.com applications as needed
• Other software-related tasks as needed
• All other duties as assigned

Qualifications & Skills

• Bachelor's degree
• Experience with ticketing or email marketing software is strongly preferred
• Computer proficiency essential – MS Office Suite; ability to easily learn new technology as needed
• Ability to travel 10 – 15%
• Remote evening and weekend availability, as required
• Must be client service oriented
• Excellent communication skills, both verbal & written
• Detail oriented, organized, proven ability to follow up on tasks
• Self-starter, able to prioritize and work independently with minimal supervision
• Work effectively under pressure

The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our "workforce athletes" to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America's pastime to best serve its fans for decades to come.