Client Success Specialist(Bilingual English and Mandarin)

Client Success Specialist (Bilingual English and Mandarin) UniUni, Irving, Texas, United States – Information Technology About this position About UniUni UniUni is a dynamic and fast-growing courier service operating in the US and Canada, dedicated to transforming e-commerce logistics. With cutting-edge technology and a relentless drive, we optimize last-mile delivery to meet the ever-evolving demands of online shoppers within an evolving industry. Handling hundreds of thousands of parcels daily, we have established ourselves as a trusted leader in the industry, ensuring speed, efficiency, and reliability for e-commerce and logistics companies across North America. Responsibilities Monitor and track last-mile delivery quality, including key metrics such as scanning rate, delivery success rate, and timeliness; provide customized performance reports to clients. Efficiently respond to customer inquiries and handle service tickets to ensure timely resolution. Assist in handling exceptions and disputes. Build and maintain strong collaborative relationships between clients and internal teams (e.g., operations, product, sales). Use data analysis to identify issues in service processes, drive continuous improvement, and generate regular reports. Support cross-time zone communication and overtime work during peak seasons of e-commerce logistics. Strong Mandarin and English communication skills (both written and spoken), capable of engaging effectively with China‑based and overseas clients. Experience in logistics, particularly in e-commerce logistics, is preferred. Strong customer service mindset, problem-solving skills, and ability to work under pressure. Proficient in data processing and analysis; skilled in Excel for data modeling and reporting. Excellent cross-functional collaboration and time management skills, with the ability to multitask effectively. Experience in stakeholder management or team collaboration is a plus. #J-18808-Ljbffr