Head of Product (Enterprise SaaS)

Job Description

Job Description

Live events are fun. 

Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.

Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.

Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.

TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.

We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

Why Work at TicketManager
At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.

If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.

The Role
The Head of Product is responsible for defining and executing the product strategy and roadmap for TicketManager’s SaaS platform. This leader translates company strategy, customer needs, and market opportunities into products and capabilities that drive customer value, revenue growth, and competitive differentiation.

This role owns the full product lifecycle—from identifying strategic opportunities and defining new capabilities to launching and driving adoption in the market. The Head of Product ensures the platform evolves in ways that support enterprise customers while enabling continued innovation and growth.

The Head of Product works closely with Engineering, Sales, Customer Success, Account Services, and Marketing to align product development with business priorities and customer needs, while building and developing a strong product organization capable of consistent innovation and execution.

This role will shape the future of TicketManager’s platform and play a critical role in the company’s next phase of growth.

Product Organization
The Head of Product will lead and grow the product management organization and work closely with Engineering, Design, and company leadership to scale TicketManager’s SaaS platform and product portfolio.

This includes building a high-performing product management team, establishing strong product practices, and ensuring the organization consistently delivers meaningful customer and business outcomes.

What This Role Offers
Opportunity to shape the future of a leading enterprise SaaS platform in the sports and entertainment technology space.

Significant influence on product strategy, innovation, and company growth.

Ability to build and scale a world-class product organization.

Responsibilities:
Product Strategy & Vision

• Define and communicate the product vision and roadmap aligned with TicketManager’s company strategy
• Identify opportunities for new products, platform capabilities, and market expansion
• Translate strategic opportunities into product concepts, capabilities, and offerings
• Prioritize initiatives that drive customer value, product adoption, and competitive differentiation
• Identify opportunities to leverage data, automation, and AI to enhance the customer experience and expand platform capabilities

Product Leadership

• Build, lead, and develop a high-performing product management team
• Recruit, mentor, and grow product managers while establishing clear accountability and ownership
• Drive strong product management practices including product discovery, roadmap planning, prioritization, and delivery
• Foster a culture of ownership, customer focus, and continuous improvement across the product organization

Product Development & Delivery

• Own the definition of product requirements and ensure clear articulation of capabilities and user value
• Partner closely with Engineering and Design to deliver high-quality product capabilities
• Collaborate with Engineering leadership on roadmap prioritization and delivery sequencing
• Lead cross-functional planning and execution using agile development methodologies
• Ensure roadmap priorities align with strategic goals, customer needs, and platform scalability

Commercialization & Go-to-Market

• Identify opportunities for product-led revenue expansion and new capabilities that increase customer value
• Partner with Product Marketing, Sales, and Marketing on packaging, positioning, and monetization strategies
• Define new offerings and capabilities that expand TicketManager’s value proposition
• Lead the launch of new capabilities from concept through market adoption
• Support strong product adoption and product-led expansion opportunities across the customer base

Customer & Market Alignment

• Engage directly with customers and prospects to understand evolving needs and opportunities
• Use customer insights, product analytics, and market data to guide product investment decisions
• Ensure the product roadmap supports enterprise customer requirements and platform scale
• Maintain strong alignment between product strategy, customer needs, and business growth objectives

Product Performance Metrics
Success in this role is measured through meaningful product outcomes and team development, including:

• Growth in product adoption, engagement, and customer satisfaction
• Product-driven revenue expansion and contribution to net revenue retention
• Successful launch and commercialization of new products or capabilities
• Delivery of key roadmap milestones and strategic initiatives
• Development of a high-performing product management organization capable of sustained innovation

Desired Skills and Experience:

• Bachelor’s degree required (Computer Science, Engineering, Business, or related field preferred)
• 10–15 years of experience in product management or product leadership within a SaaS or enterprise software company
• 3–5+ years leading product teams and managing product managers
• Proven experience defining product strategy and delivering SaaS product roadmaps
• Experience launching new products or capabilities and bringing them successfully to market
• Strong cross-functional experience working with Engineering, Sales, Marketing, and customer-facing teams
• Ability to translate business objectives into product strategy and execution
• Strong understanding of SaaS product development and agile methodologies
• Experience collaborating on product packaging, positioning, and monetization strategies
• Data-driven decision making with strong product analytics and KPI management
• Strong communication and leadership skills with the ability to influence across teams
• Understanding of enterprise B2B software customers and buying dynamics

TicketManager Highlights:

• Location: Calabasas, CA (HQ) or New York, NY
• Compensation: $175,000 to $200,000 Base Salary & Bonus Eligibility
• Reports to: COO
• Work Expectations : Role is In-Office, Monday-Friday
• Retirement: 401(k) & Company Match
• Health Benefits : Medical, Dental, Vision & Chiropractic
• Time Off: Unlimited PTO
• Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
• Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
• Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.

• Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
• 4.5 out of 5 Glassdoor rating
• Used by over 4,000 globally known companies including ~15% of the Fortune 500

 

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