RN Clinical Manager - Hospice

Job Profile Summary

​This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patient’s plan of care as directed. Provides professional nursing care to patients. Requires a nursing license. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A role that supervises all levels of employees. Responsibilities that typically include: Setting goals and objectives for team members for achievement of operational results, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Job Overview

The Senior Hospice Clinical Manager ensures delivery of quality care through supervision and leadership of an interdisciplinary team; Utilizes resources in a cost effective and efficient manner. In addition to the full scope of the Clinical Manager role, this role assists the Clinical Director in ensuring optimal operations and care delivery are in place. This role also works collaboratively with peer managers in strengthening all teams.

Job Description

Minimum Qualifications:

1. Bachelor of Science in Nursing (BSN).

2. Registered Nurse (RN) license.

3. Two (2) years of hospice OR (1) year of management experience.

Location: Lowell, MA

Hours: Full-Time, 40hrs/week

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Works with Medical Director to deliver optimal hospice care.

2. Teaches hospice philosophy including compassion, clinical expertise, and promotes service excellence to employees.

3. Ensures contribution from all members of the IDT in the delivery of hospice care for each patient.

4. Utilizes team building and problem-solving skills to promote optimal team performance, effectiveness, efficiency.

5. Addresses and resolves complaints promptly.

6. Completes assigned projects and reports per deadline.

7. Maintains continuity of care by IDT when staff are on vacation, sick, etc.

8. Leads IDT meetings.

9. Ensure status changes are left promptly and correctly.

10. Conducts random chart audits. Follows through on any areas that appear to be deficient or incorrect according to the Hospice regulations and policies.

11. Approves only invoices related to the delivery of hospice care.

12. Develops effective relationships with referral sources.

13. Works with UR to ensure availability of documentation and information needed for payment.

14. Hires staff with appropriate skills and experience for available positions.

15. Acts as point contact leader within Hospice when Director of Hospice and Palliative Care is not present or readily available.

16. Keeps Director of Hospice and Palliative Care apprised of activities and issues.

17. Serves as Clinical Administrator on call.

18. Works with Director to achieve goals and vision of organization.

19. Supports grant and fundraising activities.

20. Assists the Director of Hospice and Palliative Care with capacity management daily

21. Attends appropriate conferences, CEU programs and seminars to keep up to date with professional practice and current trends in hospice care and management.

22. Works closely with scheduler and clinical coordinator overseeing scheduling of overflow visits with other managers and alerts Director of Hospice and Palliative Care of any capacity issues (caseloads/visit/admissions) that cannot be resolved at the manager level.

23. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable.

24. Ensures compliance within guidelines set forth by regulatory agencies (DPH, ERISA etc.) and demonstrates compliance with Tufts Medicine Care at Home policies and procedures.

25. Ensures delivery of quality care in a cost-effective manner by providing supervision and leadership to clinical team.

26. Maintains productivity levels on team.

27. Holds staff accountable to current clinical standards of practice and policies and procedures.

28. Coaches and develops staff to achieve maximum potential. Monitors staff performance for accountability.

29. Addresses employee performance issues in a timely manner.

30. Maintains documentation on employee performance.

31. Prepares and delivers balanced Performance Evaluations in a timely manner.

32. Works in close collaboration with other clinical managers in census management, ensuring case load review is performed consistently, SIA management and LOS strategies are in place.

33. Works in collaboration with HR on personnel placement.

34. Attends recruitment meetings with Director of Hospice and Palliative Care.

35. Oversees pre-weekend planning as needed assuring that all priority patients are accounted for on the schedule.

36. Works closely with Director of Hospice and Palliative Care in oversight of work queue deficiencies are cleared across all teams and plays an integral role of onboarding new hospice staff/clinical managers.

Physical Requirements:

1. Frequently required to move about inside the office to access file cabinets, office machinery, etc.

2. Remain in a stationary position 90% of the time.

3. Occasionally lift and/or move up to 10-25 lbs.

4. Constantly operates a computer and other standard office equipment such as copy machine, phones, photocopier, fax machines and computer printers.

5. Frequently communicates internally and externally; must be able to exchange accurate information via phone, email and/or in person.

6. Specific vision abilities apply including close vision, distance vision and ability to adjust focus.

7. Clerical office setting.

8. Noise level in the work environment is usually moderate.

Skills & Abilities:

Ability to build a team.

Advanced planning, organizational, supervision, coordinating and marketing skills.

Excellent interpersonal skills.

Ability to function well in very busy situations.

Responsible and reliable.

Good organizational skills.

What We Offer

• Competitive salaries & benefits

• Medical, Dental and Vision benefits start day one

• 403(b) retirement with company match

• Tuition reimbursement and continuing education support - Access to MedBridge for PT CEUs and licensure/certification support, reinforcing our commitment to ongoing clinical development.

• Opportunities for career growth

• Fleet car program - A unique offering that reduces personal vehicle burden and supports clinicians in the field.

• Industry-Leading Safety Program – A one-of-a-kind Workplace Safety & Violence Prevention role dedicated to proactively addressing increasing safety concerns in healthcare settings. This program includes:

  • AVADE de-escalation and self-safety training

  • InvisaWear GPS-enabled safety devices

  • Escort services to ensure staff safety in the field

About Care at Home:

Tufts Medicine Care at Home is a proud member of Tufts Medicine, a health system that is rethinking how academic and community centers, local and national businesses, and technology and service innovators can all work together. So that clinicians can deliver expert care where it’s needed most and so that we can bring wellness back to health care, one person at a time.

About Tufts Medicine

A healthcare system that works Tufts Medicine is more than a health system — we’re a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you’ll join an enthusiastic community that champions your growth and receive generous benefits to support you and your family’s well-being.

Tufts Medicine is an equal opportunity employer

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range :

$111,175.79 - $141,756.53