Staff Product Manager, Trust & Safety at Lyft San Francisco, CA

Staff Product Manager, Trust & Safety job at Lyft. San Francisco, CA. At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization. We believe in creating a safe, inclusive, and trusted environment for everyone. We offer competitive compensation packages, flexible work options, and opportunities for career growth. As a member of our Community Safety team, you will play a critical role in making transportation safer for all. Lyft is looking for an experienced and highly motivated Staff Product Manager to help build and lead product initiatives that enhance the safety of Lyft’s community of riders and drivers. You will be at the forefront of defining, building, and scaling features that drive trust, protect the community, and ensure seamless experiences that prioritize the physical and psychological safety of our riders and drivers. You’ll partner with cross-functional teams—engineering, design, legal, data science, research, and operations—to build products that deliver on both short‑term and long‑term Community Safety goals. Strong cross‑functional collaboration skills are essential. This high‑impact role requires a deep understanding of customer needs, market trends, and the broader regulatory landscape. You will lead the roadmap and strategic vision for key Community Safety initiatives—customer facing, backend, and AI‑based—and mentor and guide your team, ensuring their professional growth and fostering a collaborative environment. Responsibilities Lead the Community Safety product strategy by developing and executing a robust roadmap to enhance safety features and tools that reduce Community Safety incidents and protect the community Own end‑to‑end 0‑1 product development, from ideation through launch, working closely with engineering, design, data science, research, and operations teams. You excel at explaining complex technical concepts in simple terms to ensure effective cross‑functional communication Partner with legal and compliance teams to identify trade‑offs and ensure all safety‑related features comply with regulatory requirements and align with company goals Identify and prioritize opportunities to enhance safety measures, using data‑driven insights, customer feedback, and industry trends to influence decisions. Your comfort with data will allow you to drive key decisions and iterate on product experiences Define and track key performance metrics related to Community Safety broadly, and also Community Safety features; iterate on product experiences based on data‑driven insights Conduct market and competitive research to stay ahead of emerging safety trends, potential threats, and new technologies in the transportation and Community Safety space Collaborate with the broader Lyft product teams to ensure that safety initiatives are seamlessly integrated across the rider and driver experiences Advocate for the safety of our community, driving alignment across teams and leadership to prioritize and deliver critical initiatives Demonstrate the value you hold in interpersonal relationships, consistently working to build trust with internal and external partners Serve as a thought leader on Community Safety topics, representing Lyft externally with stakeholders, regulators, and partners when needed Demonstrate excellent business judgment by carefully balancing company priorities with customer needs, ensuring well‑thought‑out decisions that serve both Experience 7+ years of experience in product management in a fast‑paced environment Strong cross‑functional collaboration skills and the ability to align diverse teams around a shared vision Strong analytical skills, with the ability to leverage data to inform product decisions and strategy Proven experience working with compliance, regulatory, and legal teams Excellent communication and interpersonal skills, with a demonstrated ability to explain complex technical concepts in a simple way and influence stakeholders Ability to think strategically about product vision while also managing the details necessary for successful execution Possess strong business judgment, with the ability to consider and communicate trade‑offs between company needs and the needs of riders and drivers Comfortable working in a fast‑paced, often ambiguous environment with a positive, committed, and "can‑do" attitude Time management and prioritization are strengths; you excel at managing multiple priorities and breaking large projects into manageable pieces Passionate about creating safer experiences for communities, with a customer‑obsessed mindset Prioritize collective success over individual achievement, fostering a team‑oriented environment Benefits Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off; hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program Lyft is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. This role will be in‑office on a hybrid schedule – Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. The expected base pay range for this position in the San Francisco area is $176,000 – $220,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. #J-18808-Ljbffr Hong Kong Study Skills Research Institute