Operational QA (Correspondent Management Associate) - Hybrid (USA) R0057534

Operational QA (Correspondent Management Associate) – Hybrid (USA) R0057534 | FCC | HQ FCOE – LS/C T Corporation System - Wolters Kluwer The correspondent network is responsible for performing search, filing, and document retrieval services for the entire GRC Service operation. The Operational QA (Correspondent Management Associate) serves as the main point of contact for over 500 external field UCC correspondents in the network. The role performs with minimal supervision and is responsible for recruiting, acquiring, training, and retaining a national and international network of external correspondents. Additionally, the role handles all accounting functions related to establishing and maintaining Secretary of State and County accounts, overdue correspondent invoices, and the setup and maintenance of correspondent records within the Fulfillment Database. The Operational QA utilizes multiple resources to research and locate new correspondents and to research the requirements of new and existing products in order to route these products to the appropriate correspondent via the Fulfillment Database and Order Central, the UCC order management system. The Operational QA effectively communicates correspondent and jurisdictional related events to the UCC service teams. Shift Hours: 8am to 5pm CT Hybrid: Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Required Job Qualifications Prefer Bachelor's degree with a minimum of one year of professional experience in a related client service, customer support, or administrative role; or a minimum of three years of professional experience in a related client service, customer support, or administrative role with no degree. Strong written and verbal communication skills. Basic knowledge of legal documents affecting title to real estate, the methods by which the documents are recorded and general filing requirements. Knowledge of jurisdictional requirements and superior knowledge of UCC product requirements. Ability to work independently or in a team environment. Strong analytical, organizational, time management, and problem‑solving skills. Demonstrates proficiency in web‑based applications. Responsibilities Under general supervision conduct routine analyses and tests of various elements of a quality control program comprising data analysis, evaluation, product and/or process assessment. Utilize online resources, both public and proprietary, to locate new correspondents and research jurisdictions (routing/mapping). Research mapping and routing for the Fulfillment Database to Order Central. Collaborate with IT and Service Teams to develop and resolve routing issues while meeting business needs and jurisdictional requirements. Review Search and Filing Requirements with new correspondents. Provide correspondents with sample searches for testing and review results of testing to ensure new correspondents understand service requirements. Set new correspondents up with accounting and routing. Communicate internal client acquisition of new correspondents and release of existing correspondents. Work with accounting to manage overdue invoices from the correspondent network. Set up new county and state accounts and make modifications as needed. Efficiently resolve correspondent escalations to the service team standards. Provide superior customer service to internal clients. Articulate requirements to Service Teams and correspondents effectively. Discuss and resolve routing issues with IT and/or Service Teams, keeping in mind business needs and jurisdictional requirements. Collaborate with other departments. Benefits Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Compensation $34,300.00 - $57,400.00 USD (based on primary location of the position; actual base salary offer is influenced by a range of factors). Equal Employment Opportunity Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr Wolters Kluwer