Operations Manager

New York, NY

Full time

26-1509

Job Summary:

Responsibilities:

• Oversee the Front Desk Lead and ensure that all front desk team members deliver exception member experience.

• Oversee the Membership and Sales Manager and ensure sales goals are met

• Oversee the facility maintenance of the fitness center ensuring that the center is clean, well stocked, organized and operating smoothly

• Directly oversee the reporting of performance and operational metrics and deliver reports as needed.

• Work with the GM to create and track monthly and annual goals and objectives according to the annual operating plan

• Identify and use actionable data to make decisions and track results

• Participate in meetings with the client, review of metrics, collaborate on strategic initiatives, communications and decision makings within the program

• Develop performance and operational metrics and deliver reporting reviews along with internal Research and Analytics team

• Responsible for maintaining knowledge on all our internal products and programs, and being able to implement updates into the program

• Maintain a relationship with the client, and their operations team, participate and organize meetings, communicate daily/weekly with the client team

• Assist in the management and implementation of internal and external systems and vendors

• Assist in the integration with the clients’ vendors as part of a global strategy

• Management and point of escalation for the Client Services Center and Client Services Representative

• Manage front desk budget, staffing allocation and execution of services within defined scopes of work

• Proactive identification of problems, inefficiencies and subsequent solution planning

• Desire to be successful and work as part of a team

• Other tasks as assigned

Qualifications:

• Bachelor’s degree in Health and Wellness, Business, or related field

• Minimum of two years of experience in health and wellness, club management or program management experience

• Proficiency in report generation, systems and number evaluation

• Ability to work both independently and as part of a team with innovation, collaboration and initiative

• Detail focused, able to work under pressure and prioritize multiple tasks

• Strong computer skills, including Microsoft Office, Google Drive and ability to quickly learn internal software systems

• Excellent organizational and time-management skills

Per pay transparency requirements, the compensation for this position ranges from $20 - $30/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.

Learn more here:

• EEO is the Law (

• EEO is the Law Supplement