Bilingual Support Desk Specialist
$19.5 per hourPrideStaff
Bilingual Support Desk Specialist
Quick facts
- Pay: $19.50/hour
- Schedule: MondayFriday, 10:00 AM7:00 PM (Firm shift)
- Position type: Temp-to-Hire
- Work arrangement: Hybrid
- Growth potential: Strong path for internal promotion to lead or lateral roles.
Why you'll like this job
- Work with an industry-leading company with a high reputation for excellence.
- Real advancement potential through internal promotion paths.
- Convenient hybrid work model after initial onboarding.
- We welcome applicants with strong potential and are happy to train candidates looking to build a career in customer support.
What you'll do
- Customer Support: Serve as the primary point of contact for internal/external customers, dealerships, and vendors by phone and email.
- Call & Ticket Handling: Manage 30 to 50 calls daily with a focus on quick ticket creation, accurate documentation, and proper routing.
- Issue Resolution: Research accounts payable and invoice-related inquiries, communicate status updates, and resolve issues at the first point of contact.
- Escalations: Identify and promptly escalate critical or time-sensitive requests through appropriate channels.
- Rotating Coverage: Participate in mandatory rotating weekend coverage around month-end close (scheduled well in advance after full training).
What you need
- Bilingual Proficiency: Fluent in both English and Spanish (reading and writing).
- Communication Skills: Professional written, verbal, and email communication abilities.
- Computer Skills: Basic computer proficiency and working knowledge of Microsoft Office applications.
- Equipment Requirements: Must have a personal desktop or laptop (Apple/Mac software compatible) and a dedicated, quiet home workspace free from primary caregiving duties during shift hours.
- Problem-Solving: Fundamental understanding of basic accounting principles and strong logical thinking.
Compensation / Pay Rate (Up to): $19.50 - $19.50
All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.
PrideStaffVacancy posted 2 days ago
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