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Bilingual Support Desk Specialist

$19.5 per hour

PrideStaff

Bilingual Support Desk Specialist

Quick facts

  • Pay: $19.50/hour
  • Schedule: MondayFriday, 10:00 AM7:00 PM (Firm shift)
  • Position type: Temp-to-Hire
  • Work arrangement: Hybrid
  • Growth potential: Strong path for internal promotion to lead or lateral roles.

Why you'll like this job

  • Work with an industry-leading company with a high reputation for excellence.
  • Real advancement potential through internal promotion paths.
  • Convenient hybrid work model after initial onboarding.
  • We welcome applicants with strong potential and are happy to train candidates looking to build a career in customer support.

What you'll do

  • Customer Support: Serve as the primary point of contact for internal/external customers, dealerships, and vendors by phone and email.
  • Call & Ticket Handling: Manage 30 to 50 calls daily with a focus on quick ticket creation, accurate documentation, and proper routing.
  • Issue Resolution: Research accounts payable and invoice-related inquiries, communicate status updates, and resolve issues at the first point of contact.
  • Escalations: Identify and promptly escalate critical or time-sensitive requests through appropriate channels.
  • Rotating Coverage: Participate in mandatory rotating weekend coverage around month-end close (scheduled well in advance after full training).

What you need

  • Bilingual Proficiency: Fluent in both English and Spanish (reading and writing).
  • Communication Skills: Professional written, verbal, and email communication abilities.
  • Computer Skills: Basic computer proficiency and working knowledge of Microsoft Office applications.
  • Equipment Requirements: Must have a personal desktop or laptop (Apple/Mac software compatible) and a dedicated, quiet home workspace free from primary caregiving duties during shift hours.
  • Problem-Solving: Fundamental understanding of basic accounting principles and strong logical thinking.

Compensation / Pay Rate (Up to): $19.50 - $19.50

All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.

PrideStaff
Vacancy posted 3 days ago
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