Retail Supervisor

Retail Supervisor

General Position Summary: The Retail Supervisor leads frontline retail operations by delivering exceptional guest service, supervising team performance, and maintaining operational standards related to sales, staffing, merchandising, and compliance.

Key Responsibilities:

• Set, model, and reinforce world-class customer service standards for all guests.
• Supervise frontline team members, ensuring strong performance in service and task execution.
• Execute daily store operations, including opening/closing, break management, task assignment, team member coaching, and vending machine maintenance.
• Ensure compliance with retail policies, procedures, and visual merchandising standards; provide training and coaching as needed.
• Manage sales performance, labor usage, and operational priorities to meet business goals.
• Collaborate cross-departmentally (Operations, IT, Safety, Facilities, Events, Hospitality) to support smooth business operations.
• Lead or support special projects such as Round-Up At The Needle, physical inventory, sales initiatives, events, pop-ups, and process improvements.
• Operate, maintain, and troubleshoot retail systems and vending machines including Cosmo the Robot Barista, countertop and handheld POS systems and hardware, coin smashers, bill breaker, collectible medallion machines, Mold-A-Matic.

Daily Expectations:

• Maintain professional appearance and conduct.
• Open and/or close safely and on time following established procedures
• Adjust staffing and coverage as needed and communicate changes to leadership.
• Support team members and assist guests as needed.
• Manage vending machine operations and maintenance as needed.
• Ensure cleanliness and operational standards are met during opening and closing procedures of Cosmo the Robot Barista.
• Maintain store cleanliness, organization, and visual standards.
• Complete daily/weekly/monthly retail operational tasks either independently or as directed (including, but not limited to, exception counts, damages, shipping logs, guest service requests, scheduled cleanings of Cosmo the Robot Barista, etc.)

Required Qualifications:

• Excellent customer service skills.
• Prior leadership experience (PIC, keyholder, or higher), preferably in Retail.
• Open availability, including weekends, holidays, swing shifts, and occasional overnights.
• POS experience with the ability to learn and support multiple systems.
• Reliable, dependable, and able to work independently.
• Washington State food handlers' card
• High school diploma or equivalent experience preferred.

Physical Requirements:

• Ability to stand, walk, bend, reach, twist, and move through multiple retail properties (within 100 yards of each other) for an 8-hour shift.
• Ability to handle food ingredients including milk, oatmilk, cocoa powder, coffee beans, flavored coffee syrups, and packaged cookies containing wheat, milk, whey, and eggs.
• Ability to lift up to 35 pounds. Ability to lift 5-10 pounds to shoulder height or higher in order to fill Cosmo the Robot Barista's ice dispenser with bags of ice.

Full Time, Hourly Position

Hourly Rate: $25.00 - $26.00 / hour

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
• Paid Personal Days (10 per year)
• Paid Time Off of 14 days / year based on working 2080 hours / year
• Tuition reimbursement of 50%, up to $2500 / year
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
• 35% discount for many purchases at the Space Needle (Retail, Food and Beverage)
• Charitable Contributions / Matching Gift, up to $200 year
• $165 / month towards parking / orca card

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.