Customer Service Specialist

Customer Service Specialist

At Signal Tru Brand, we believe in crafting powerful marketing strategies that drive measurable results. Based in Birmingham, AL, our team is dedicated to helping businesses connect with their audiences through purposeful planning, clear messaging, and brand-driven impact. We combine analytical thinking with creative execution to transform strategy into success, guiding our clients toward sustainable growth in competitive markets.

Job Description

We are seeking a Customer Service Specialist who will be the first point of contact for clients, responsible for delivering exceptional support and maintaining lasting relationships. This role requires strong communication skills, a detail-oriented mindset, and a passion for helping others. You will play a key role in representing the Signal Tru Brand standard of excellence.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Resolve client issues efficiently while maintaining a positive attitude
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal departments to ensure customer satisfaction
• Identify and escalate priority issues when necessary
• Assist with order processing, account management, and follow-up support
• Gather customer feedback to improve service processes and client experience

Qualifications

• High school diploma or equivalent required; Associate or Bachelor's degree preferred
• Minimum of 12 years of customer service experience in a professional environment
• Excellent verbal and written communication skills
• Strong problem-solving and organizational abilities
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite
• Ability to work independently and manage time effectively
• Adaptability and willingness to learn in a fast-paced setting

Additional Information

• Competitive salary: $55,000 $60,000 annually
• Growth opportunities within a rapidly expanding company
• Hands-on training and skill development
• Supportive and collaborative team culture
• Paid time off and paid holidays
• Health and wellness program options
• Opportunities for internal promotion and career advancement