Customer Service Representative

Job DescriptionJob DescriptionDescription: Customer Service Representative, Standard Heating, Cooling & Plumbing | Birmingham, AL Paid Training • Year-Round Work • Room to Grow Be the voice Birmingham trusts when the AC quits. When a Birmingham family’s AC dies in the middle of July, you’re the first person they call, and you’re the reason they hang up relieved. At Standard, our CSRs run the heartbeat of the operation: booking calls, keeping techs on schedule, and making sure every customer knows exactly what’s happening and when. While other shops slow down, we’re growing, and we want someone sharp, warm, and organized to grow with us. No trades background? No problem. If you’re great on the phone and love helping people, we’ll teach you the rest. What’s In It for You:Paid training from day oneA steady, year-round role. No seasonal layoffs.Medical, dental, and vision · 401(k) with company match · disability · HSA/FSA · pet insurancePTO, 6 paid holidays, and 2 floating holidaysA real path into dispatch, scheduling, or office leadership What Your Day Looks Like:Answer inbound calls and book service and maintenance appointmentsSchedule and confirm appointments, and give customers live updates on tech arrival timesKeep customer records accurate in our scheduling softwareFollow up on estimates, open quotes, and maintenance agreement renewalsTurn worried callers into happy customers, and know when to escalateTeam up with dispatch and our field techs to keep the day running smoothly Requirements: You’re Our CSR If You Have:1+ year of customer experience, especially phone-based or call centerA friendly, upbeat attitude that stays calm on a 100-degree day with a full call boardStrong organization and attention to detail, and you’re comfortable juggling multiple tasksStrong verbal and written communication skillsComfort with a computer, phone system, and scheduling softwareReliable attendance and punctualityHigh school diploma or equivalentAbility to pass a background check and drug screenBonus: home services, HVAC, or plumbing experience, or ServiceTitanWho We Are: Standard Heating, Cooling & Plumbing has served Birmingham homeowners with honest, quality HVAC andplumbing service. As part of the Blue Cardinal Home Services Group family, we offer local-shop culture with the stability of a larger company behind us. You won’t be a number here. You’ll be the person our customers remember and the person our techs count on. Ready to join us? Hit Apply. Our recruiting team will reach out fast.