Senior Software Engineering Manager

Role Description

Pets Best is seeking a Senior Software Engineering Manager. The Senior Software Engineering Manager is a hands-on technical leader responsible for driving the design, development, and delivery of core software platforms for a Pet Insurance Company. This role leads software engineers while remaining actively engaged in architecture, code reviews, cloud design, and DevOps practices across policy administration systems, claims processing platforms, web applications, and mobile applications.

This is not a pure people manager role. This leader is a player coach, deeply technical, highly accountable, and capable of operating at speed in a complex, regulated environment. The role requires hands-on technical credibility in .NET MVC Razor (backend and frontend), Azure Cloud, Google Tag Manager, and enterprise platforms, combined with the ability to build high performing teams and partner effectively across Product, Architecture, and Operations.

Main Responsibilities

• Hands-On Technical Leadership
  • Actively lead solution design, architectural decisions, and technical problem solving.
  • Provide strong technical oversight through code reviews, design reviews, and production incident leadership.
  • Remain current and hands-on with the Azure platform, .NET/C# stack, Frontend development (SPA frameworks, modern UI patterns), CMS Experience (Contentful preferred), mobile applications, and development tooling.
• Team Leadership & Execution
  • Lead and mentor multiple software developers and senior engineers, setting clear technical and delivery expectations along with a high bar for engineering quality, accountability, and ownership.
  • Balance delivery pressure with sustainable team practices.
  • Balance hands-on contribution with people leadership, including 1:1s, performance management, and coaching.
  • Serve as an escalation point for technical blockers, delivery risks, and production issues.
• Application & Platform Ownership
  • Oversee development and ongoing enhancement of:
    • Customer Portal
    • Partner Portal
    • Marketing and Purchasing Website
    • Partner API
    • Mobile applications
  • Ensure platforms are secure, scalable, resilient, and aligned with insurance business needs.
  • Drive modernization efforts while managing technical debt and platform stability.
  • Responsible for delivering prioritized projects that align with company goals.
• DevOps, CI/CD & Engineering Standards
  • Actively oversee and improve CI/CD pipelines using Azure DevOps and Azure Pipelines.
  • Champion automation, testing strategies, deployment consistency, and environment management.
  • Define, document, and enforce engineering standards for:
    • Coding practices
    • Testing and quality
    • Cloud and security patterns
    • DevOps workflows
• Agile Delivery & Stakeholder Collaboration
  • Work closely with Product, Policy, Claims, and Operations teams to translate business needs into technical solutions.
  • Participate in sprint planning, backlog refinement, and delivery execution using ADO.
  • Communicate technical tradeoffs, risks, and timelines clearly to business and technology leadership.
  • Succeed in a matrixed environment through influence, trust, and execution.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Deep, hands-on experience with Microsoft Azure cloud development.
• Extensive hands-on experience with .NET MVC / C# development.
• 10-15 years of professional software engineering experience.
• 4-7 years of experience leading software development teams, while remaining technically active.
• Strong experience with Azure DevOps, including CI/CD pipeline design and management.
• Proven experience working in Agile environments using ADO.
• Solid expertise with SQL Server, data modeling, and performance tuning.
• Strong communication skills with the ability to explain complex technical concepts clearly.

Preferred Qualifications

• Direct experience supporting insurance platforms, particularly policy administration or claims systems.
• Experience guiding front-end development for web and mobile applications.
• Experience with Oracle DB is a plus.
• Background in cloud modernization or refactoring legacy systems.
• Familiarity with security, compliance, and governance in regulated environments.
• Experience leading by example in organizations transitioning toward stronger engineering standards.

Benefits

• Comprehensive full medical, dental and vision Insurance.
• Basic Life Insurance at no cost to the employee.
• Company paid short-term and long-term disability.
• 12 weeks of 100% paid Parental Leave.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).
• Retirement savings plan.
• Personal Paid Time Off.
• Paid holidays and company-wide Wellness Day off.
• Paid time off to volunteer at nonprofit organizations.
• Pet friendly office environment.
• Commuter Benefits.
• Group Pet Insurance.
• On the job training and skills development.
• Employee Assistance Program (EAP).

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