Front Desk Agent

Job TitleJob DescriptionResponsibilitiesAssist guests efficiently, courteously, and professionally at all timesMaintain a high level of service and hospitality standardsPromptly address guest concerns and ensure satisfaction in a timely mannerPost guest charges, collect payments, and follow cash handling proceduresHandle guest mail and messages with respect to privacy and professionalismStay knowledgeable about the hotel brand, travel programs, and special offersCommunicate guest feedback effectively to departments and managementRespond quickly to calls, lobby visitors, and team members needing assistanceMaintain full knowledge of hotel safety and emergency proceduresQualificationsHigh school diploma or equivalent preferredPrior hospitality or customer service experience is a plusStrong interpersonal and communication skillsAbility to multitask and remain professional in a fast-paced environmentDetail-oriented with strong organizational skillsFlexibility to work varied shifts, including evenings, weekends, and holidaysBenefits (Full-Time Associates Only)Competitive wagesMedical, dental, and vision insuranceLife insurance and short/long-term disability options401(k) program with company matchTuition assistanceDiscounted room rates at Concord-managed hotelsTraining, development, and career advancement opportunitiesWhy Join Concord?At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates proudly cheer: "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All. Concord Hospitality