Weekend Intake Coordinator

Weekend Intake Coordinator

Ambercare Hospice is seeking a compassionate and detail-oriented Weekend Intake Coordinator to join our team in Albuquerque, NM. This role is an opportunity to serve as a vital connection point for patients, families, referral sources, and clinical teams during the hospice admission process.

As a Weekend Intake Coordinator, you will help facilitate timely and seamless admissions, ensuring patients receive the care and support they need when they need it most. If you thrive in a collaborative environment, have strong communication and organizational skills, and are passionate about making a difference, we encourage you to apply.

Ambercare is a leader in home health and hospice care throughout New Mexico, with over 20 years of trusted service. As part of the Addus HomeCare family, we serve thousands of patients across the regioncombining heart, professionalism, and the highest standards of care.

Why Choose a Career with Ambercare Hospice?

• This position requires flexible availability on Fridays, Saturdays, and Sundays, with coverage extending into mid-morning on Mondays. Hours may vary based on intake volume and business needs, with some shifts requiring only a few hours of coverage.
• Meaningful Work: Serve as a critical point of contact for patients, families, referral sources, and clinical teams, helping ensure timely access to hospice care and a seamless admission experience.
• Collaborative Environment: Work closely with admissions, clinical, and operational teams to coordinate referrals, facilitate communication, and support patients and families throughout the intake process.
• Comprehensive Benefits Package: Enjoy full benefits starting the first of the month after hire, including medical, dental, and vision coverage. A 401(k) with company match, generous paid time off, tuition reimbursement, and a Hospice Certification bonus and salary increase. Plus, earn merit-based raises based on your performance.

What We Offer:

• Great culture and team atmosphere
• Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Tuition Reimbursement
• Employee Referral Program
• Merit Increases
• Employee Discount Programs

What You'll Do:

• Receive referrals by phone or in person for designated department
• Provide an explanation of the benefits to patients, families, and community contacts
• Assist with finding alternative services when the patient is not a candidate for hospice
• Oversee scheduling of initial nursing assessment and admission
• Maintain admission packets and ensure that proper forms are available to admissions staff
• Assist community outreach representatives with marketing activities to promote relations with referral sources
• Assist with the completion of admission paperwork as needed
• Adhere to work schedule and maintain good punctuality and attendance record
• Provide telephone and clerical support to other staff members as time allows
• Maintains accurate clinical records, keeping track of goals and progress of clients

Qualifications:

• Be eighteen (18) years of age or older
• At least one (1) year experience in homecare, hospice, and/or healthcare-related field preferred
• Ability to complete necessary documentation appropriately, legibly, and timely
• Ability to handle stressful and delicate situations
• Interpersonal, verbal, and written communication skills necessary to complete job responsibilities
• Valid driver's license and proof of insurance are required