Front Desk Coordinator Surgery Center

PURPOSE AND SCOPE

As the Patient Services Coordinator this position coordinates scheduling, pre‑procedure communication, medical record documents, EMR demographic data entry requirements for payers and Revenue Cycle, greets patients and answers multi‑line telephone and fax.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Schedule and input all appointments in the scheduling module in a timely and efficient manner. Assure all pre‑procedure/pre‑operative activities are scheduled or completed. Manage patient cancellations, center cancellations (e.g., equipment issues) and additions to the schedule in accordance with center scheduling parameters. Print patient schedule and pull patient charts daily. Facilitate the admission process by professionally greeting all patients and visitors and obtaining patient identification and insurance information to initiate the admissions process. Assemble files and maintain patient medical records and financial records in a confidential and secure manner. Complete the front‑end process of billing procedures ensuring all information is entered into the computer registration module. Perform Insurance Verification and complete all required processes for prior authorizations or other actions required by payors. Assist with patient transportation if the patient qualifies per the Company Transportation Policy. Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures. Ensure accuracy when scanning and filing documents and complete this within 24 hours of the visit, including physician reports to referral sources. Communicate all changes about procedure and insurance identified during the patient visit to appropriate internal parties and directly to the patient record immediately. Perform daily encounter checks to assure reporting accuracy. – what is this? Coordinate collection, processing, maintenance, storage, retrieval, documentation and distribution of medical records per policy and procedure. Assure documentation of logs of medical record release. Provide information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy. Oversee materials going in and out of the office, including inventory shipments and deliveries. Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. Day‑to‑day work includes desk and computer work and interaction with patients, facility staff and physicians.

SUPERVISION

None

EDUCATION

High School Diploma or an equivalent combination of education and experience; Associate Degree or higher preferred.

EXPERIENCE AND REQUIRED SKILLS

1–2 years’ related experience preferably in a medical setting with insurance billing. Proficient in the use of computers and related software such as Microsoft Office is necessary. Excellent communication skills – verbal and written. Ability to handle several tasks simultaneously. Ability to adapt to supporting software applications. Fresenius Medical Care maintains a drug‑free workplace in accordance with applicable federal and state laws. #J-18808-Ljbffr Fresenius Medical Care