Field Service Engineer - Southern Germany (Munich/Stuttgart Region)

Packsize is a multinational technology company focused on right‑sized packaging solutions. The company helps businesses reduce packaging waste, improve customer satisfaction, and lower supply‑chain emissions. Role Overview A Field Service Engineer installs, configures, and maintains equipment solutions at customer facilities. The role requires troubleshooting complex mechanical equipment, performing start‑up testing, training customers, and building strong relationships. What You'll Do Execute service and installation calls on assigned customers. Support customer installation project management. Provide on‑site installation, validation, and commissioning of Automatic Packaging Solutions Systems. Perform hands‑on troubleshooting, service, and repairs (including upgrades and modifications). Provide on‑site customer training. Solve issues quickly using technical drawings and documentation. Perform routine maintenance and emergency services as needed. Learn customer operations, packaging designs, and technical specifications. Manage support requests and issues. Maintain spare parts inventory for end customers. Stay current with industry and market trends. Document, report, and perform administrative work related to installations and maintenance. Maintain basic clerical duties (emails, expense reports, travel arrangements). Communicate effectively with company and customer personnel. Adhere to all safety requirements and protocols. Work toward performance KPIs. What You'll Bring Bachelor’s degree or technical education, or minimum 3 years of experience troubleshooting electrical/mechanical equipment. Strong diagnostic and problem‑solving skills with a customer‑first mindset. Proficiency with mechanical and electrical hand tools and ability to read technical schematics and wiring diagrams. Detail‑oriented and stress‑resistant. Strong communication and collaboration skills. Flexible and adaptable to changes. Comfortable working independently with minimal supervision. Customer‑service oriented and able to balance multiple tasks and priorities. Innovative and self‑assured with decision‑making ability. Positive attitude and ability to learn quickly in a hyper‑growth environment. Familiar with Microsoft Office; experience with reporting tools or service software is a bonus. Fluent in English and the local language (spoken and written). Physical Requirements Must be able to lift 50 lbs; stand, walk, kneel, and bend for several hours constantly. Travel Requirements All service work performed remotely at customer facilities within your territory; travel often required internationally. Approximately 50‑70% overnight travel. Willingness to travel and work consignment shifts, including weekends. Nice to Have Previous experience as a Resident Engineer or customer‑facing field service role. Familiarity with automated packaging systems or industrial automation equipment. Basic knowledge of PLC systems and industrial sensors. Experience with technical documentation, reporting, or digital service tools. Valid driver’s license. 5+ years of hands‑on experience in electro‑mechanical systems (preferred). Benefits & Inclusion Packsize offers a comprehensive benefits package including medical, dental, vision, a 401(k) plan, paid time off, HSA/FSA, and life and disability insurance, among others. The company is committed to diversity, equity, and inclusion and provides reasonable accommodations. Packsize is an Equal Opportunity employer. Equal Opportunity Statement Packsize is committed to creating and maintaining a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all applicants regardless of race, religion, age, gender identity, sexual orientation, disability, or any other characteristic protected by law. Reasonable accommodations may be made available to ensure every candidate can perform at their best. #J-18808-Ljbffr Packsize GmBH