Tier 1 Helpdesk Engineer: Elevate IT Support & On-Call Ops
Simpatico Systems
Simpatico Systems, LLC is seeking someone for a helpdesk role which involves monitoring alert consoles, managing incident and problem tickets, and maintaining procedural documentation. This role offers opportunities for improvements and growth within the organization. We support various SMB and enterprise customers and provide a robust compensation and benefits package. Ideal candidates will possess clear communication skills and the ability to multitask in high-pressure environments. #J-18808-Ljbffr Simpatico Systems
$150 per hour
...Opportunity: The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments by... ...monitoring alerts, answering customer calls, emails and chats, and identifying... ...Required: Previous experience in similar IT field Clear and concise...SuggestedWork at office- ...Job Description Job Description Job Summary: We are seeking a proactive and technically skilled Tier 1 Support Desk Analyst to join our IT team. This early career position is responsible for providing first-line technical support and troubleshooting for end users...SuggestedRemote work
- ...Supervisor responsible for overseeing daily operations and supporting a customer service team. The role includes training... ...metrics. Ideal candidates should have at least 1 year of supervisory experience in a call center, strong communication, and analytical skills. Familiarity...Suggested
- ...service that cannot be resolved by Tiers 1 & 2 support staff by providing Tier 3 technical support engineering through analyzing and... ...automated alarms, etc.). Investigate elevated client support issues by... ...and experience base and calling on other references and resources...SuggestedTemporary workRemote work
- Black Box in Plano, Texas is seeking a Tier 3 Technical Support Engineer to provide exceptional technical support to clients, solving complex hardware... ...in technical support engineering, preferably in a call center environment, along with strong networking skills....Suggested
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- ...Bilingual Technical Support Engineer Procom is a leading provider of professional IT services and staffing to... ...escalating an issue to our Tier II team Establishing... ...in the McAfee call tracking system Perform... ...and Ethernet At least 1 year of experience in...Permanent employmentContract workFor contractorsH1bImmediate start
$45k - $50k
Staffing Technologies is seeking a Help Desk / Infrastructure Support Technician in Plano, TX, offering a salary of $45-50K. This role focuses on providing Tier 1 support for various internal applications and devices while troubleshooting issues related to Windows, networking...- ...athletic apparel brand in Texas is seeking a Senior Helpdesk Technician to serve as the top-tier escalation point for technical issues across the... ...troubleshooting, mentoring junior technicians, and supporting daily IT operations including Microsoft 365 and Intune. Ideal...
- ...Technician Location: - Frisco,TX - Day 1 Onsite Job Description: • Imaging... ...Apple Silicon, system logs, FileVault • Support Jamf (policies, profiles, enrollment,... ...refresh cycles • Unbox, pack, and ship IT equipment • Document incidents & resolutions...Remote workWork from home
$60k - $70k
...CommandCentral Customer Support Team is dedicated to "... ...and our core engineering divisions. You will advocate... ...technical knowledge that elevates the capabilities of... ...during technical support calls, emails, and chat... ...Help to ensure all tiers of technical support are...Relocation- ...are seeking a Senior Technical Support Representative to provide ongoing... ...Senior TSR will deliver top-tier technical assistance and ensure... ...to serve in an after-hours on-call rotation Nice to Have Experience... ...References Visible links 1. 2. #J-18808-LjbffrH1bWork at officeLocal areaRemote work
- ...IT Service Desk Analyst I Looking to elevate your career? Join us! Work Location: Hybrid in... ...rotating Saturdays & Sundays on-call from 7am-12pm.... ...what you will need: ~1 year of experience in the... ...and server technology ~ Supporting in an environment that utilizes...Work at officeRemote workWork from homeMonday to FridayFlexible hoursWeekend work
- ...we are looking for a passionate Technical Support Agent to join our dynamic team. Key Responsibilities... ...internal teams to identify solutions and elevate complex issues when necessary. Stay... ...are advantageous. Minimum of 1-year experience in a similar support role...Work at office
- ...solutions with the best support team in the business... ...via a phone call queue and responding... ....g., IFPs, cameras, OPS devices) and software... ...internal staff with IT-related issues—including... ...employees through helpdesk platforms and phone-... ...Skills & Experience 1-3 years of technical...Full timeWork at officeRemote workMonday to Friday
- ...our organization. IT Service Desk Analyst... ...management Supporting an environment that... ...report, resolve or elevate issues. Monitors service... ...standard verification on Tier I & II... .... Assists Systems Engineers with software deployment... ...after‑hours and on‑call coverage for IT systems...Full timeWork at officeFlexible hours
- MB2 Dental in Carrollton, Texas is seeking a Service Desk Analyst to optimize IT systems and provide support. The position includes responsibilities like resolving IT issues, performing system installations and documentation. Candidates should have CompTIA A+ and Net+...
- Mb2-Dental-4 is seeking a Service Desk Analyst to optimize IT performance and provide support for end-user systems in Carrollton, Texas. The role involves resolving IT-related issues for remote partner offices, performing system installations, and collaborating with vendors...Remote work
- ...sales management tools. Organizing joint sale calls and attending them with distributors.... ...future sales. With the help of inside sales support, provide product quotes to customers as... ...sources, dates. Education and Experience 1-3 years Strong Manufacturing background with...
- ...Tech Ops Admin (Web Admin) Duration: 12 Months (CTH) Location: Plano, TX (3 days... ...Proficient in the following: ~24/7 Customer Support and Service Delivery Model ~ Performance... ...Business Continuity/Resiliency Knowledge/IT Risk Management ~ Change Management ~...3 days per week
- IT Senior Help Desk Specialist Position Overview: This role is responsible for providing timely, high-quality support to end users by resolving hardware, software and access-related issues in... ...Functions of the Role: Serve as Tier 1 and 2/3 escalation point from Help...Full timeTemporary workCasual work
- ...closely with our Product and Engineering teams to develop,... ...required including at least 1 year in network... ...engineering, operations, support, or professional service... ...Clinical, Engineering, IT, and more. Above all, we... ...job, you agree to receive calls, AI-generated calls, text...3 days per week
$60k - $67k
## Senior Technical Support Engineer - Avigilon Alta (Hybrid)Applylocations: Allen, TX (TX139)time... ...dependencies and resolving high-tier escalations. You will serve as a technical... ...Experience" model where your strategic judgment elevates our operational performance and...RelocationShift work$45.67 per hour
...Job Description Customer Support Engineer (RF / Mission-Critical Communications) In... .... Important: This is not an IT, software, cellular, or general electrical... ..., using her expertise to identify top-tier talent and align them with roles that drive...Hourly payWork at officeRemote workRelocation- ...Sr. Support Engineer Bachelor's degree in computer science, electronics engineering or other engineering... ...or technical discipline. Minimum 1 year of ATF experience along with 3 years... ...Application production support, 24x7 On Call Support, Good Communication skills, Proactiveness...Contract workWork at officeFlexible hoursShift workDay shift
- ...without you. Jack Henry is seeking a Technical Support Engineer to join our team. In this role, you will be responsible for providing Tier II support, installation, upgrades and... ...customers Must be able to work after hours/on-call support as needed. What would be nice for...Permanent employmentH1bWork at officeLocal areaRemote work
$59 per hour
Overview The RAN Lab support engineer (LSE) has a crucial role in this project, providing on-site and... ...industry, ideally in the radio domain. 1 year of customer support experience. 1 year... ...NR trace collection and analysis. LTE/NR call flow knowledge. LTE/NR node/radio...Contract workRemote work$80k - $100k
Technical Support Engineer Direct Hire | Hybrid | Plano, TX. $80-100k + AMAZING PERKS & BENEFITS... ...Partner with product and engineering teams to elevate and resolve deeper issues. Help build... ...the team grows. Participate in an on‑call rotation (nights/weekends/holidays...Night shiftWeekend work$117k - $189.2k
...when it's needed. This model supports real-time problem-solving, stronger... ...a Staff Technical Support Engineer to serve as a premier... ...Responsibilities Acutest Escalation Tier: Serve as the ultimate... ...generative AI diagnostic utilities to elevate overall organizational...Full timeWork at office- ...Staff - Advanced Technical Support Engineer - Switching (EX/QFX) This role has been designated as 'Remote/Teleworker', which means you... ...and overflow support which includes handling escalations from tier 1 & 2 technical support teams around the globe. Some weekend...Work experience placementLocal areaImmediate startRemote workWork from home
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