Automotive Service Writer

Service Writer

Ralph Sellers Motor Company is one of the fastest growing dealerships in Louisiana and we strive to offer customers an outstanding service experience during visits. Professional attitude and great customer service is a must.

Job Responsibilities:

• Greeting and welcoming customers to the service department
• Listening and documenting customer interests and concerns
• Preparing repair orders in the system
• Presenting a menu of recommended maintenance and additional services to every client
• Verifying warranty and service contract coverage
• Communicating with management and technicians
• Providing updates to the customer on the status of their vehicle
• Delivering the vehicle to the customer and explaining work completed
• Developing a rapport with customers to build a repeat customer base
• Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned
• Keeps Service Manager informed of all problems and potential problems involving clients, repairs, and equipment
• Asking the customer for feedback on our performance and maintain required CSI ratings

Benefits:

• Competitive pay based on individual production
• 401(k) Options with Employer Contributions
• Opportunities for Advancement
• Paid Vacation, Medical, 401k, etc.
• Industry leading technology

Qualifications:

• Work ethic
• College degree/equivalent or sales experience or customer service experience
• Focus on quality customer service
• Strong communication skills and phone etiquette
• Ability to multi-task and solve problems in a fast-paced working environment
• Basic computer knowledge and skills

We are a new Chrysler Dodge Jeep Ram Hyundai & Used Car Dealer in Gonzales, Serving the Greater Baton Rouge area. At Ralph Sellers Motor Company, we strive to offer all of our guests the highest level of courtesy, professionalism, knowledge and honesty. As a family-owned and operated business for the past 40 years, we strive hard to make sure every one of our guests feels completely satisfied.