Retail Security Supervisor - Craig

Retail Security Supervisor - Craig

Department: Retail

FLSAStatus: Non-Exempt

ReportsTo: GeneralManager

SupervisoryResponsibilities

Providesshift-levelguidance,coordination,andoversightofassignedsecuritydutiesandprocedures.Thisrolesupportsoperationalexecutionandadherencetosecurityprotocolsbutdoesnotincludedirectauthorityoverhiring,termination,compensation,orformaldisciplinaryactions.

ReportingStructureandFunctionalAlignment

DualReportingClarification: Thisroleoperatesunderdualreportingrelationships,receivingdirectionfromRetailOperationsleadershipandSecurity/RiskManagementleadership.

1. PrimaryOperationalReporting: ReportsdirectlytotheGeneralManagerattheassignedretaillocationforday-to-dayoperations,scheduling,andstore-levelpriorities.
2. OrganizationalRetailReportingLine: Assistant Manager > General Manager > Field Operations Manager > Regional Director of Retail > Vice President of Growth
3. SecurityProgram(Dotted - Line)Reporting: ReportstotheSecurityManagerforallsecurity-specificprograms,policies,procedures,standards,training,andoperationalsecurityneeds.
4. OrganizationalSecurityReportingLine: Security Manager > Director of Risk Management

PositionSummary

The Retail Security Supervisor supports retail operations by serving in a dual-function role that combines reception and security responsibilities within the licensed retail facility. This position is responsible for maintaining a safe and secure environment for employees, customers, patients, and visitors; assessing and de-escalating situations; responding to workplace injuries and security incidents; and supporting regulatory compliance within retail operations.

EssentialDutiesandResponsibilities

1. Maintainasecureandcontrolledentranceandexitforthelicensedretailestablishment.
2. Serveastheprimaryreceptionpointforcustomers,patients,andvisitors,includinggreetingindividuals,answeringphones,andprovidingauthorizedinformationinaprofessionalmanner.
3. Conductcustomerintakeproceduresbyverifyingagethroughscanningvalididentificationanddirectingcustomersthroughinitialpurchasingsteps.
4. Issue, document, and manage visitor badges and ensure visitors are properly escorted while on facility premises.
5. Enforcefacilityaccessrules,includingdenyingentryorrequestingindividualsleavethepremiseswhenrequiredbypolicy.
6. Monitorsurveillancesystemsandsecurityequipmenttoidentifysuspiciousactivityandrespondtoregulatoryrequestsasrequired.
7. Performroutineandperiodicchecksofelectronicsecuritysystems,includingalarms,cameras,andaccesscontrolsystems,toensureproperoperation.
8. Assessdevelopingsituationsandengagewithcustomers,patients,oremployeestodeescalateconflicts,disturbances,ordisruptivebehaviorinacalmandprofessionalmanner.
9. Respondtoalarms,disturbances,injuries,accidents,securityincidents,andemergencysituations.
10. Leadinitialresponsetoworkplaceinjuries,includingprovidingFirstAidandAEDsupportandassistingwithincidentdocumentationandfollow-upreporting.
11. Initiate,document,andmaintainaccurateincidentreports,witnessstatements,andsecurityrecordsrelatedtosafety,security,orcomplianceevents.
12. Coordinatewithemergencyservicesorlawenforcementwhenescalationisrequired.
13. Protectcompanyassetsfromtheft,diversion,assault,fire,andothersafetyorsecurityrisks.
14. Communicatesecurityconcerns,incidents,andongoingissuesduringshifttransitionstoensurecontinuityofcoverage.
15. Maintaincustomerandpatientconfidentialityinaccordancewithapplicableprivacyandsecurityrequirements.
16. Applycompanysecurityandsafetyprotocolsconsistentlyindailyoperations.
17. Reportcustomer,patient,oremployeeissuestosupervisorystaffandassistwithinvestigationandresolutionasappropriate.
18. Maintainorganizationandcleanlinessofsecurity,reception,andmonitoringareas.
19. Maintainopen,professionalcommunicationwithmanagement,securitypersonnel,andretailstaff.
20. Supportretail,security,andoperationsleadershiptoensuresafeandsecurestoreoperations.
21. Performotherdutiesasassigned.

Allsecurity,reception,surveillance,incidentresponse,andcustomerinteractionactivitiesareperformedinaccordancewithcompanyproceduresandregulatoryexpectations.

WorkEnvironmentandPhysicalRequirements

This position requires working in environments where cannabis products are present, which may include exposure to marijuana odor and plant-related airborne dust particles.

This is a customer- and patient-facing position and requires the ability to see, hear, and communicate effectively in order to interact with customers and patients, assess and deescalate situations, monitor security systems, respond to incidents, and perform essential job duties.

Allessentialjobfunctionsandrequirementsdescribedinthisjobdescriptionmustbeperformedwithorwithoutreasonableaccommodation,inaccordancewithapplicablelaw.

Physicalactivitiesmayincludegrasping,walking,standing,sitting,bending,twisting,lifting,climbing,andrepetitivemotions.Mustbeabletolift,carry,andbalanceupto40pounds(upto100poundswithassistance).

ScheduleandWorkHours

Thispositionmayrequireworkingevenings,weekends,holidays,andextendedshiftsbasedonbusinessneedsandoperationalrequirements.

CoreCompetenciesandSuccessMeasures

1. Conflict resolution and effective de-escalation of customer, patient, or employee situations
2. Situationalawarenessandsoundjudgmentinidentifyingandrespondingtosecurityrisks
3. Customerandpatientserviceexcellencedemonstratedthroughprofessionalinteractions
4. Incidentresponseandemergencypreparedness,includingtimelyandappropriateescalation
5. Regulatoryandcomplianceawarenesswithconsistentadherencetosecurityprotocols
6. Professionalcommunicationanddocumentationaccuracy,includingcompleteandtimelyincidentreports
7. Teamcollaborationandoperationalreliability,includingeffectiveshifthandoffsandcoverage

AdditionalFunctions

1. Demonstratesflexibilitybyworkingacrossdifferentareasofthedepartmentorcompanyasneeded,atthedirectionofsupervisorystaff.
2. Maintainsaprofessionalappearanceandcomplieswithcompanyuniform,grooming,andidentificationbadgerequirementsatalltimeswhileonduty.
3. Communicatesclearly,professionally,andeffectivelyverballyandinwritingwithcoworkers,management,customers,patients,governmentalagencies,andthepublic. Usesinitiativeandsoundindependentjudgmentappropriatetotheroleandlevelofresponsibility.
4. Performseffectivelyinafast-paced,rapidlychanging,andoperationallydemandingenvironment.
5. Demonstratesproficiencywithjob-relatedtechnology,includingsurveillancesystems,access-controlsoftware,andstandardofficeapplications.
6. Interprets,understands,andcomplieswithapplicablefederal,state,andlocallaws,regulations,standards,andorganizationalpoliciesandprocedures.
7. Establishesandmaintainseffectiveworkingrelationshipswithcoworkers,management,andexternalstakeholders.

ComplianceandContinuingEligibility

Employment is contingent upon ongoing compliance with Nevada cannabis regulations, company policies, and the maintenance of all required licenses, permits, certifications, and work cards. Loss of eligibility may affect continued employment.

EqualEmploymentOpportunityStatement

The Company is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. The Company complies with all applicable laws governing nondiscrimination in employment.

MinimumQualifications

1. Mustbeatleast21yearsofage.
2. Mustsuccessfullycompleterequiredcriminalbackgroundchecks.
3. Mustsuccessfullycompletepreemploymentdrugandalcoholscreeninginaccordancewithcompanypolicy.
4. MustbeabletoobtainandmaintainavalidNevadaMarijuanaAgentRegistrationCardandanyrequiredlocalorjurisdictionalworkcards.
5. MustbeeligibleforemploymentunderNevadacannabisregulations.
6. MustbeabletosuccessfullycompleteandpassrequiredvirtualMETRCtraining,asapplicabletotherole.
7. #ZR
8. MustmaintainvalidFirstAid,CPR,andAEDcertification.
9. Previouscustomerservice,security,orsafetyrelatedexperiencepreferred.
10. Equivalentcombinationsofeducationandexperiencemaybeconsidered,includinginternalexperience.

Salary