Operations Business Analyst

Store N8 Portfolio Operations Team Member

The Store N8 Portfolio Operations Team supports portfolio companies through the incubation lifecycle and helps them move fast alongside Client. We kickstart operations, support back-end business functions during incubation, and when the time comes to leave the nest, we are there to ensure a soft landing.

This role will serve a critical function in the planning and execution of administrative, financial, and operational strategies and programs Store N8. Youll balance risk with speed and effectiveness of delivery (i.e., fast AND world-class) and be the bridge between the portfolio companies and Clients core. You will do this by adopting a start-up mindset and galvanizing existing resources as much as possible (motivating them to accept changes to hard-coded corporate processes).

• Own, manage, and optimize key Store N8 operations programs such as the support framework, shared services operations, and components of the operating model.
• Triage portfolio company support requests, facilitate relationships with Client process owners, troubleshoot, escalate and seek exceptions as needed
• Manage shared service operations and optimizations between functional partners, Client support services, and portfolio companies while reporting progress to leadership.
• Build, grow, and improve the Store N8 Operations Self-Service Knowledge Base, related programs such as onboarding, team enablement materials, etc.
• Collaborate with SMEs, functional partners, and Store N8 leadership on creation of Knowledge Base content, edit existing content, and lead communications.
• Identify gaps and build programs and processes to address them
• Define programs, strategies, and create roadmaps for net new needs; ruthlessly prioritize
• Direct operational communications to key audiences and stakeholders, as well as write and prepare business-wide communications.
• Build productive and positive relationships across the organization at all levels to influence partners and drive Store N8 initiatives.

What Youll Need

• 5+ years related experience in Business Operations, Program Management, Product Management, or related field.
• Demonstrated experience driving large-scale projects to define processes and ways of working.
• Demonstrated ability to manage cross-functional projects and willingness to take on responsibilities outside primary job description when necessary.
• Self-starter with analytical skills, able to identify problems and/or opportunities for improvement, assesses viable solutions, and develops and executes complex projects and comprehensive action plans.
• Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals.
• Uses relevant business metrics, analyses, and reports to measure, monitor, and improve performance. Identifies and applies sound, fact-based criteria in setting priorities and making decisions.
• Highly organized and self-motivated with distinctive problem-solving capabilities.
• Able to deal tactfully, respectfully and effectively communicate with a diverse array of individuals.
• Demonstrates creativity and strength in the face of change, obstacles, or adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities.
• Comfortable operationalizing tactical projects and able to stretch into devising strategic initiatives.