Senior Professional Services Engineer - Implementation and Onboarding

Role Description

As a Senior Professional Services Engineer, you will act as a hands-on technical consultant, owning customer engagements end to end, from kickoff through delivery and handover. Your focus is helping customers successfully design, implement, and scale their Cortex setup through a consultative, hands-on-driven approach.

You’ll work closely with customers to understand their engineering ecosystem, data models, and how their organization structures its Engineering Operations System. This role is ideal for someone who enjoys being close to customers, solving real technical problems, and translating complex systems into practical solutions.

You’ll collaborate with a wide range of stakeholders, from engineers and platform teams to Product Managers, Engineering Leadership, and CTOs.

What You’ll Do

• Customer Engagement & Delivery
  • Lead end-to-end delivery of Cortex Onboarding & Implementation packages, from kickoff through handover, via structured enablement workshops and tailored customer engagements.
  • Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback.
  • Act as a trusted, consultative advisor, helping customers make informed design and implementation decisions.
• Technical Implementation
  • Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain.
  • Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership); create and communicate architecture diagrams for Cortex setups and ingestion pipelines.
  • Guide customers on data ingestion automation, ownership, reporting and orchestration approaches (e.g. GitHub Actions, Argo).
• Content & Enablement
  • Create customer-facing learning guides, walkthroughs, and best-practice documentation.
  • Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership).
  • Contribute internal content on advanced technical use cases and implementation patterns.

Qualifications

• Experience in customer-facing technical roles, such as Professional Services, Technical Consulting, Solutions Architecture, Platform Engineering (with customer exposure), or similar.
• Hands-on experience integrating SaaS tools via APIs, webhooks, and ingestion pipelines.
• Familiarity with modern engineering ecosystems (CI/CD, GitHub/GitLab, cloud providers, observability, incident management).
• Comfortable working with JSON and YAML (Python, SQL, and scripting are a plus).

Compensation

• Starting Salary Range: $140,000 - $160,000
• Competitive Equity Package
• *Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for equity and benefits.

Benefits

• National medical, dental & vision insurance (we cover 100% for employees!)
• Unlimited PTO & flexible working hours
• 401k plan
• Gender-neutral parental leave
• $1000 yearly Learning & Development stipend
• $400 monthly perks stipend (use it on anything)
• Pet Insurance