PROGRAM OPERATIONS COORDINATOR

Requisition No: 885819


Agency: Department of Health

Working Title: PROGRAM OPERATIONS COORDINATOR - 64082261

Pay Plan: Career Service

Position Number: 64082261


Salary: $45,060.11 - $46,000


Posting Closing Date: 10/22/2026


Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Operations

Program Operations Coordinator

Anticipated Vacancy

***Open Competitive***

Do you enjoy working on projects and initiatives that involve collaborating with people from different teams?

Are you detailed-oriented, and motivated by managing multiple responsibilities?

Do you enjoy analyzing information, identifying trends, and finding solutions to improve business processes?

Are you passionate about sharing knowledge, supporting others, and helping employees succeed through training?

The Bureau of Operations is seeking a Program Operations Coordinator to join our team! The candidate selected for this position will report to the Operations & Management Consultant Manager in the Division of Medical Quality Assurance's Licensure Support Services Unit. You will assist with technology and operational projects, process improvement initiatives, workforce coordination and administrative support. Responsibilities include assisting with monitoring performance metrics, preparing reports, coordinating training activities, and maintaining operational procedures. be able to help manage research and provide data analysis for operational initiatives. This position will also serve as the backup trainer for the unit, providing instructional support when the unit training is unavailable. The ideal candidate will be organized, adaptable and capable of managing diverse responsibilities while supporting operational efficiency and continuous improvement.


You're a perfect fit if :

You demonstrate the ability to work across team and section boundaries, build collaborative relationships, and produce positive outcomes.


You possess strong organizational and communication skills, with the ability to manage competing priorities, maintain accurate records, and identify opportunities for process improvement.


You possess the ability to work independently, coordinate administrative activities, manage competing priorities, and seek solutions.

You are comfortable managing diverse responsibilities ranging from operational research and administrative coordination to staff training.

***ATTENTION CANDIDATES***
To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.
• This position requires current authorization to work in the United States without employer sponsorship (this includes Stem OPT and/or Form 1-983).
• To ensure honesty, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tool to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Your Specific Responsibilities:

• Compile and assess information from a variety of sources to present options, conclusions, and recommendations.
• Compile, analyze, and prepare performance metrics, productivity reports, and operational data to identify trends and opportunities for improvement and support management review.
• Assist with developing and delivering new-hire and ongoing training for staff within the unit and across MQA as assigned.
• Serve as the unit's backup trainer, facilitating training activities and providing instructional support in the absence of the primary trainer.
• Coordinate and maintain training plans, training records, and professional development activities for employees
• Coordinate, review and maintain escalation protocols, standard operating procedures, and operational guidance.
• Assist with routine administrative activities, including tracking required documentation, training completion, and other operational requirements.
• Monitor workflow processes, identify operational challenges, and recommend improvements to increase efficiency and effectiveness.
• Create templates, job aids, reports, spreadsheets, and other documents to support operational and administrative functions.
• Schedule meetings, prepare meeting materials, distribute information, and track action items through completion.
• Serve as a liaison between other departments and the unit, assisting with communication, coordination, scheduling, and training.
• Research and analyze operational issues, regulatory information, and performance data to develop recommendations for management.
• Organize information, research requested topics or issues, maintain electronic document libraries.
• Work special assignments on short deadlines with accuracy and quality outputs.

Required Knowledge, Skills, and Abilities:

Ability to use Microsoft Office programs to create documents and support information; preferred is a level of Excel knowledge that includes using formulas and functions, as well as proficiency with PowerPoint.

Ability to communicate verbally and in writing with a high degree of competency, accuracy, and precision.

Ability to organize data for presentation in reports, documents, and other written materials.

Ability to analyze and interpret regulatory information, performance metrics, and other data for management review and use.

Ability to coordinate schedules, maintain accurate records, and track administrative and operational activities.

Ability to develop instructional materials, present information, and facilitate employee training.

Ability to organize and prioritize assignments, work independently, and manage multiple responsibilities.

Minimal Qualifications:

• Minimum of two years of professional experience in administrative operations, program support, business operations or a related field.
• Minimum of two years delivering employee training, providing instructional support, or developing training materials.
• Employees in this position are expected to work in a professional office environment characterized by standard lighting, temperature, and moderate noise levels. The role requires the ability to manage periodic interruptions, perform duties within a confined workspace, and remain seated at a computer workstation for extended periods.
• Must be willing to physically come into the office to perform job duties.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Division of Medical Quality Assurance

Tallahassee, FL 32399

This is a full-time, in-office role with no provision for remote work.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.


Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


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