Spa Pool Host (Seasonal)

Job Description

Job Description

Company Description

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself.  Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains.  Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas.  The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences.  Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Job Description

The Spa Pool Host serves guests of the pool at Halehouse Spa and is a vital member of the service team, providing a warm welcome to all guests as they enter the pool deck, checking them in through the reservation system, escorting the guests to their chaise, cabana or table, answering the phone, making reservations, maintaining accurate status updates throughout service and sincere goodbye. The Halehouse Pool Host will be responsible for the complete experience of the guest from the time they enter the pool area to the time that they leave. The ideal candidate will be exuding warmth, outgoing, professional, and has a strong ability to multitask.

Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Create a welcoming and hospitable environment for guests upon arrival to Halehouse Pool.
• Set up and close the pool deck each shift according to Auberge standards.
• Assist guests with arrival to spa treatments on time
• Ensure dirty linens are taken to laundry nightly and clean linen is always stocked to appropriate par level at Halehouse Pool.
• Ensure all pool amenities are stocked and presented to guests while at the Halehouse Pool.
• Properly answer guest inquiries with regards to the pool’s hours of operation and basic operational information of the property.
• Refresh the pool deck with fresh, clean towels during the day adhering to Auberge standards.  
• Remove dirty towels and other items from the pool area and dispose of them in the right locations. 
• Must be able to multi-task with genuine hospitality by creating special moments for the guest while at the Halehouse Pool. 
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly . 
• Demonstrate professionalism when speaking to guests and colleagues.
• Quote accurate wait times to guests during service.
• Present the food and beverage menu. Staff to helpfully explain/discuss the details of the menu items and beverages including basic ingredients and preparation method. 
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. 
• Provide guests with “surprise and delights” hourly during their pool experience. 
• Report any and all maintenance and safety issues to management regarding pool/umbrellas/furniture/etc
• Seasonal Job - will End on or around November 2026

The starting range for this position is $21.40. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

Required Qualifications

• Current Food Handler’s Card Required (within 30 Days of Hire)
• RBS - Alcohol Training Certification Required (within 30 Days of Hire)
• Must have the ability communicate in English
• Attention to detail & well organized
• Team-oriented
• Initiative & follow through
• Must be passionate about providing heartfelt service
• Must have hospitality experience

Preferred Qualifications

• High School Diploma or GED equivalent
• Experience as host is highly desired
• Experience in hospitality is highly desired

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.  While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.  With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. 

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

GLE Operations LLC is an Equal Opportunity Employer, M/F/D/V. GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.