Risk Mitigation Associate - Fraud

Job Overview The Risk Mitigation Associate – Fraud is a full‑time position responsible for supporting GOVX’s efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction processing, and minimize related financial losses. This role reports to the Risk Mitigation Manager and works closely with Member Services. Key Responsibilities Review orders flagged by automated fraud prevention systems; investigate account details, verify information via phone/email, and confirm or cancel orders. Assist by verifying customer data and account history to prevent refund delays and mitigate fraud. Investigate potential violations of Terms of Use and educate customers to ensure compliance. Identify trends and communicate findings across departments to improve fraud prevention processes. Support investigation, analysis, and resolution of chargeback cases; gather documentation to dispute unsupported claims. Education and Experience Associate’s degree (Bachelor’s preferred) and 1+ years in e-commerce fraud or risk management. Technical Proficiency ERP: NetSuite or similar software. CRM: ServiceNow or similar enterprise level software. Payments: Braintree and PayPal environments. Skills Strong analytical, organizational, and problem‑solving abilities; capable of prioritizing in a fast‑paced environment. Attributes Ability to perform well in a highly dynamic, diverse, and rapidly changing environment. Candidates with prior GOVX experience must have proven performance in these areas. Work Environment This job operates in a professional office environment. It routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The role sometimes requires lifting and carrying office equipment. Occasional evening, night, and weekend shifts are required during peak season (e.g., Black Friday). This is a sedentary role. Physical Requirements This is a sedentary role. Mental Requirements Problem solving, making decisions, interpreting data, organizing, and reading/write. Accommodation Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities None Travel Requirements None Pay Pay Range: $20.00 - $23.00 /hr. Benefits Paid Time Off, Paid Sick Leave, Paid Holidays. 401(k) plan with discretionary match available. Medical, Dental, Vision, and Life Insurance. Flexible Spending Account (FSA), Health Savings Account (HSA). Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life. Employee Referral Program. Discounts on the GOVX website. #J-18808-Ljbffr GovX Inc