Technical Support Specialist
ACL Digital
Technical Support Specialist (AV Support) Contract position for 6 months with a possible extension. Technical Responsibilities Providing support to all customers within your coverage location(s), including on‑site, client engagement, and off‑site environments. Troubleshooting and problem solving for PC, MAC, application, AV, and network connectivity issues. ServiceNow ticket management, prioritizing tickets and adhering to SLAs. Supporting Microsoft Windows and macOS operating systems. Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office 365. Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal. Printer support (installation, configuration, relocation, and troubleshooting). Event and meeting support (on‑site or off‑site). Occasional travel to support other EY locations, client engagement sites, or off‑site events. Providing remote hands support under guidance of the network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices). VIP/White Glove support. Occasional after‑hour support may be required. Interpersonal Skills Great team mentality. Self‑motivated, organized, detail‑oriented, and able to multi‑task. Desire to learn and build a unique career. Experience Requirements 2+ years of on‑site technical support experience, or a degree in a related discipline. Employment Details Seniority level: Associate Employment type: Contract Job function: Finance Industries: IT Services and IT Consulting, Financial Services Location: Des Moines, IA #J-18808-Ljbffr
Vacancy posted 3 days ago
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