IT Help Desk Analyst

Pyramid Consulting, Inc.

IT Help Desk Analyst

We currently have a job opening with one of our Direct Client and need IT Help Desk Analyst with experience in the IT. This is 18-36 Months contract opportunity with Pyramid Consulting Inc and this job is located in Des Moines IA 50391. Please review the job description below.

Important:

Training: Approx. 5 weeks, 7:30 am - 4:00 pm CST Monday - Friday
Shift Hours: 5:00 am - 5:30 pm Monday - Friday, 7:00 am -4:30 pm Saturdays, CST
Requirement: Need strong candidates with IT background and call center experience with no shift restrictions.

Required Skills:

Skills-Must have good verbal and written communication skills to effectively interact with customers and all levels of personnel.
Must be able to provide technical support to diagnose, analyze, research and resolve moderately complex computer problems while minimizing the impact of service interruptions.
Must be able to analyze moderately complex error conditions and/or abnormal situations and report malfunctions to management.
Must have the ability to utilize computer operation system software commands to troubleshoot and resolve moderately complex issues related to application and hardware/peripherals.
Must have good analytical and decision-making skills.

Our client is a leading IT and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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Vacancy posted 3 days ago

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