IT Help Desk Analyst
Pyramid Consulting, Inc.
IT Help Desk Analyst
We currently have a job opening with one of our Direct Client and need IT Help Desk Analyst with experience in the IT. This is 18-36 Months contract opportunity with Pyramid Consulting Inc and this job is located in Des Moines IA 50391. Please review the job description below.
Important:
- Training: Approx. 5 weeks, 7:30 am - 4:00 pm CST Monday - Friday
- Shift Hours: 5:00 am - 5:30 pm Monday - Friday, 7:00 am -4:30 pm Saturdays, CST
- Requirement: Need strong candidates with IT background and call center experience with no shift restrictions.
Required Skills:
- Skills-Must have good verbal and written communication skills to effectively interact with customers and all levels of personnel.
- Must be able to provide technical support to diagnose, analyze, research and resolve moderately complex computer problems while minimizing the impact of service interruptions.
- Must be able to analyze moderately complex error conditions and/or abnormal situations and report malfunctions to management.
- Must have the ability to utilize computer operation system software commands to troubleshoot and resolve moderately complex issues related to application and hardware/peripherals.
- Must have good analytical and decision-making skills.
Our client is a leading IT and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Vacancy posted 2 days ago
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