Ecommerce Operations Specialist

We are currently recruiting for an E-commerce Operations Specialist job in High Point, NC. This is a fully on-site, direct hire role. This role is focused on their Wayfair E-Commerce account by managing product listings, processing orders, and ensuring smooth communication from order placement through shipment using the Wayfair Partner Home portal.

Responsibilities

• Manage daily Wayfair orders from entry through shipment using EDI.
  
• Maintain product listings, pricing, imagery, and item setup in the Partner Home portal.
  
• Coordinate with Sales, Operations, Supply Chain, and Distribution teams.
  
• Handle order status inquiries and product requests from Wayfair.
  
• Review pricing accuracy and resolve invoice chargebacks.
  
• Monitor inventory availability and site audits for data accuracy.
  
• Support quality improvement efforts for items with high damage rates.
  
• Assist with pricing updates, promotions, and documentation.
  
• Attend Wayfair vendor meetings and events as needed.
  
• Provide backup support for other ecommerce accounts and assist with new account setup.
  

Qualifications:

• Associate or bachelor's degree preferred.
  
• Ecommerce or Wayfair experience preferred.
  
• NetSuite experience a plus.
  
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
  
• Strong attention to detail and organizational skills.
  
• Ability to manage multiple priorities and meet deadlines.
  
• Clear written and verbal communication skills.
  

Pay Details: $50,000.00 to $60,000.00 per year

Search managed by: Kristin Yates


Equal Opportunity Employer/Veterans/Disabled

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