Senior Success Architect (Informatica)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Responsibilities As our Senior Success Architect, you will be responsible for providing architecture and design, use case development and solution implementation advice for our customers while working closely with our Customer Success Managers, Professional Services and Product / Engineering teams. In the role you must be able to work and adapt in a fluid, fast-paced environment, be technically proficient, patient, and passionate about guiding customers through our products / solutions, collaborate with other departments, and communicate with both technical and business audiences. Technology You'll Use MDM, Data Integration, Data Quality, Cloud and Databases Day-to-Day Duties You'll be responsible for providing architecture and design, use case development and solution implementation advice. You will also interact closely with our Professional Services team and ensure a seamless handoff for broader services engagements. You will partner with Product/Engineering Teams to understand best recommendations to design a solution or provide valuable feedback to better align our product to customer needs. In this role, you will serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the post‑sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes significant importance for Informatica's success. Respond promptly to customer questions with technical explanations of product features and capabilities Serve as a technical coach to your colleagues in the customer success team Prepare and deliver differentiated solution presentations or technical proposals Compose and publish external-facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications Key Essentials Bachelor's Degree in Computer Engineering/Technology 12+ years of experience with one or more Informatica products in Business 360 journey including Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc. Experience with Informatica IDMC platform and MDM would be preferable Expert level knowledge on Informatica MDM with multiple projects implementation experience What We'd Like to See Expert level knowledge on Informatica MDM product suite required Experience in a pre‑sales or post‑sales consulting role, preferably in enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products Proven technical knowledge of deployment of both cloud and on‑premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices) Track record of successfully managing customers and complex data management needs Experience with Informatica IDMC platform preferable Experience with AWS, Azure or GCP Cloud Ecosystem preferable Expert-level database skills in at least one (Oracle, SQL, PostgreSQL, etc.) Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future, but to redefine what's possible for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. Candidate Privacy Statement Salesforce uses artificial intelligence tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to the use of AI tools and opt‑out options. Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What this means is that at Salesforce, we believe in equality for all and we work to create a workplace that is inclusive and free from discrimination. All employees and potential employees are assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint or other classifications protected by law. This policy applies to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination, and all other practices. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same applies to compensation, benefits, promotions, transfers, reductions in workforce, recall, training and education. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr salesforce.com, inc.