Customer Service Representative

Job Description

Job Description

Job Description

With over 70 years of innovative products and services, Valto is the world’s leading provider of FRP composite panels. Our lightweight composite products deliver unsurpassed strength and durability; and we continue to pioneer next level performance in building materials, recreational vehicles, and transportation. We deliver quality products that perform in demanding environments.

Valto is hiring a Customer Service Representative for our Joliet/Channahon, IL location! This is a great opportunity for someone who enjoys connecting with customers and making a real impact. You’ll be responsible for providing top-tier communication, ensuring accurate order entry, and serving as a knowledgeable resource on product availability and applications — helping our customers succeed every day.

The ideal candidate will have a minimum associates’ degree in business or related fields, be passionate about continuous improvement, challenging the status quo and seeking an opportunity to drive impact.

How you’ll make an impact:

• Deliver exceptional, world-class customer service in a collaborative work environment.
• Build and maintain positive relationships with customers and internal partners at all levels.
• Provide product information and answer basic technical questions regarding product use, installation, and applications.
• Accurately enter customer orders on the same day they are received.
• Prepare written price quotations as requested by Sales or Management.
• Track order fulfillment and proactively communicate order status to customers.
• Stay current on pricing, product design, and availability.
• Process EDI orders as applicable for assigned accounts.
• Support and provide input to customer service policies and procedures.
• Participate in daily KPI reviews and regular team meetings.
• Maintain accurate, organized records and documentation.
• Perform other duties as assigned by the Manager.

What you bring to the table:

• Associates degree required, Bachelors degree preferred.
• Must be able to form and maintain good relationships with external customers and internal customers at all levels of the organization.
• Excellent verbal and written skills, telephone skills required.
• Computer skills in Excel and Word required. Aptitude to learn new software programs required.
• Demonstrate basic math skills to convert from square feet to metric and metric to square feet.
• Must be able to think “outside of the box” and possess creative thinking skills.
• Must be able to act with a “sense of urgency” when managing customer accounts.
• Must be able to multi-task and work in a fast pace environment.
• Order Entry experience (previous experience with AS400 helpful)
• Contract Pricing experience a plus.
• SalesForce experience highly preferably.

We offer a comprehensive total rewards package that includes bonus eligibility and a competitive benefits program. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 11 Paid Holidays.

For this role, we anticipate paying up to $60,000 per year plus bonus. Placement within the range considers experience, skills, and internal equity.

Valto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.